Missing AL Jazeera 516 in the Fibe TV app favorites menu

Rangdrol
Contributor

I added channel 516, Al Jazeera, last month. However, it doesn’t show up in my Bell Fibe Menu favorites when using my iPad. Usually, when this happens, I would reboot the actual Bell Fibe app, or toggle the FILTER settings, clicking the little heart icon (favourites) which signifies that it has been added to the menu.

The only way for me to watch 516 from my iPad is to use the Search icon, and type 516 into the field, which then retrieves the Al Jazeera channel, and clicking on it. I have tried rebooting several times, on different days, and toggling those FILTER options..nothing works.

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1 helpful reply

Accepted Solutions

BellPatricia
Moderator

Hi there @Rangdrol,

Welcome to the Bell Community, and thank you for reaching out.

Does the channel appear to be missing from the Guide on any other devices in your home?

We recommend that you uninstall/reinstall the Fibe TV app, reboot your device and then check to see if the AL Jazeera channel is visible.

Looking forward to your reply,

@BellPatricia 

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1 REPLY 1

BellPatricia
Moderator

Hi there @Rangdrol,

Welcome to the Bell Community, and thank you for reaching out.

Does the channel appear to be missing from the Guide on any other devices in your home?

We recommend that you uninstall/reinstall the Fibe TV app, reboot your device and then check to see if the AL Jazeera channel is visible.

Looking forward to your reply,

@BellPatricia