Landlines aren't working after updating to Fibre Optics last week

[Char53]

My landline phones in the basement arent working after updating to Fibre Optics last week

[WelshTerrier · Accepted solution]

Good Day & Welcome.

Thank you for posting your question.

Are any of your phones working in your home? Are you able to receive & place outgoing calls on other devices? Are you using cordless phones & corded phones that plug in to jacks?

For all of the phones to work, the "telephone line" for all of the "phone jacks" must connect to the back of the modem.

In order to accurately answer your question, I would need for you to provide us with some specific information.

The wiring for all of the jacks for all of your phones must end up going to the modem, one way or the other. This can be completed very easily or with a lot of difficulty. This can be achieved by redirecting your existing wiring that is running throughout your home. The phones should be able to stay where they are.

If your basement phones rely on being plugged into wall jacks, those jacks must be properly "back-fed" into your modem's phone port, or the wiring near your electrical panel must be manually connected by a technician. 

An onsite tech visit may be required. A Bell tech is best qualified to answer this question.

For further assistance, you should contact Bell Home phone Tech support at: 1 866 310-BELL (2355) or dial #611 from any Bell mobile device.

Let us know if we can be of further assistance.

Take care.

[Ancient User]

I have the identical problem. My single phone on the landline suddenly stopped working. The wall jack is back-fed into the modem. The phone will work if plugged directly into the modem but not when it is plugged into the wall-jack. It beeps rapidly with no dial tone. There have been no changes at my end.

[WelshTerrier]

Good Day & welcome.

Thank you for posting your question.

if your home works when it it is plugged directly in to the phone port on the back of your modem, then the cause of the problem will have to do with either the wiring, phone jack or portable phone / base unit.

You mentioned that your phone is beeping. Have you checked that the battery is fully charged and the base unit is plugged in to the telephone jack and source of power?

Can you try plugging in a different phone in to this same jack to see if this makes a difference?

An onsite tech visit may be required. A Bell tech is best qualified to answer this question.

For further assistance, you should contact Bell Home phone Tech support at: 1 866 310-BELL (2355) or dial #611 from any Bell mobile device.

Let us know if we can be of further assistance.

Take care.

[LinLee]

Being forced to switch from copper wiring to fibre optic has been a nightmare for us and an exercise in frustration.  We were told this would be seamless and at no cost to us.  Well, $130 later (new phone, RJ11 cable) we have now been without our landline for 5 days.  As instructed by this forum and a Bell technician, we connected an RJ11 cable to Tel1 port on the back of the modem, and then into the nearest wall jack and disconnected the PoTs cable (as per Bell Tecnician).  We have power to the new phone, but no dial tone.  We have checked connections to ensure they fit properly.  Where do we go from here?  This is so frustrating.  We were very happy with our old rotary dial phone (which continued to work in a power outage).  Bell bulled us into this change and now we have been without our landline for 5 days.

[BellNick]

Hi @LinLee 
Thank you for your post.
We're sorry to hear about the experience you're encountering.

When plugging the RJ11 cable into TEL1 on the back of the modem and then into a wall jack, it will activate the jacks and allow you to plug your phone into a different jack for connection. Although, please note that it's possible the other jacks within your home are not on the same connection, so you'd need to test all available jacks to see which one provides dial-tone.
To further troubleshoot and confirm there's no deeper issue present, have you attempted to plug your phone directly into the back of the modem to ensure you receive dial-tone?

Looking forward to hearing back.