Battery power backup for home hub 3000

[Jamccoll]

Bell's web site touts the availability of backup power battery backup. and states that they have the batteries for sale. However I have been unable to find anyone at Bell that will confirm this. Also, I found the following on the internet :Bell no longer offers the Home Hub 3000 backup battery for purchase. Apparently they discontinued them in Many 2021. Is  Bell deliberately providing misleading and false info on its web site?   Does anyone know if a backup battery is still available anywhere

[Cels]

Hello.  After searching for the correct battery that the technician said was widely available, we did finally find one online.  The red replace battery light is still on.  Is there something we are supposed to rest here?  This is your equipment so what now?

[WelshTerrier]

Good Day.

There is no reset button per se on the HH 3000.  Can I assume that this is a new battery? Did you review the instructions in the battery manufacturers manual? Does the manual indicate that the battery you purchased was fully charged or was there a time window allowing for the battery to reach a fully charge?

Do you have a voltage meter that you can use to test the battery? 

If the battery is not charging or is not at the minimum voltage-ampere to operate your modem, the light will not go out.

If this is the case, then I would contact the battery manufacturer and / or return it to your place of purchase.

The battery you received may be defective.

Take care.

[edee_em]

I had a similar issue; modem red light message indicating issue with battery. I logged into the modem and it told me battery was at 99%. That means two potential issues to me: the modem and software within is faulty or Bell is pushing that message to make sure we know they aren't going to support their batteries any longer and if you don't replace on your own you have saved them harmless (i.e. they are not liable for any damages). I kept my battery in and as long as their software keeps telling me it's fine, they are anything but not liable should an issue arise. I suggest that you check the modem and see what it tells you. Pulling the power cord is a tried and true reset.

As I have said before, re this issue, if one has lost faith in Bell's ability to keep service running during a power failure, then that person should seek another provider. However, I'm not certain any provider is doing any better. On that, just had a guy from Cogeco visit me and offer a lot better for a lot less. Need to log out of here now as I need to visit the Cogeco site!!

[Pups]

Hi.

I have a stupid question.   Why are you still installing the Home Hub 3000,  after 2021, when you are no longer providing replacement batteries, as mine was installed after 2021.

[Vanadiel]

There's no such thing as a stupid question. Reason why is because of the capabilities of the equipment in your area. Some equipment is not compatible with the home hub 4000, therefore you get the home hub 3000 which is compatible.

[Be222]

I have the modem 3000. I opened the back and there is no battery? Should there be one. 

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum.

The Home Hub 3000 no longer includes a battery backup.

As of May 16, 2021, Bell stopped offering the Home Hub 3000 backup battery.

To maintain phone service during a power outage, you can still purchase a battery backup from various retailers who sell electronics and related devices, such as Staples, Amazon or Best Buy.

Stay connected during a power outage (bell.ca)

Thank you reaching out to the Bell Community Forum.

Take care.

[Jamccoll]

Not any more. They were provided when the 3000 first  came out. You used to be able to buy them from Bell for $ 31.00 but I doubt if that is still available. I lost track mine during on of  Bells frequent  network outages

[Watch me]

I have a Generac backup system for my home but when a power interruption occurs, there is a very brief interruption during the transfer and the 3000 stops and it has to reboot which takes several minutes which can be annoying. Is there an off-line UPS solution that anyone knows of, and if so, what?  I appreciate any information that you can provide. 

[MartinDesjardins]

https://www.canada-laptop-battery.com/sagemcom-b5566-laptops-battery-185244.html#

[FreeSpirit]

I don't understand why anyone who is still paying for a Bell home phone service should have to worry about the expense of purchasing a battery backup in the first place?

I kept the house phone connected so I wouldn't have to worry about that?

I wasn't informed that my house phone would have to be plugged into the modem? It was two days later before I realized that none of my house phones were connected? 

That's not right? Why would I bother to keep the house phone if it's going to be useless in a power outage anyway? 

[dks]

Thank you for your concern. Perhaps you overlooked the instructions for the self-install which ask you to plug your phone onto the TEL1 jack on the modem to initiate your phone service. Your copper phone service will be disconnected by Bell directly. You can review the video here.

Your choice of phone service is up to you. Many are deciding to move to using a cellphone for their home phone instead of a traditional landline and using the cell phone with Wi-Fi on the modem. There are many options and choices for you. Only you know which suits your situation best. 

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum.

Thank you for posting your concern on the Bell Community Forum. There is no simple answer or quick fix to resolve the issue that you mention.

There are other options worth consideration during an emergency or power outage. E.g.  cellular phone, etc. 

If you wish to maintain phone service during a power outage, you can purchase a battery backup from various retailers who sell electronics and related devices, such as Staples, Amazon or Best Buy.

Stay connected during a power outage (bell.ca)

Similarly, if your power goes out, your cordless phones & all of your other electrical appliances will also be out of service as well. If you wish to maintain some form of partial service during a power outage, you may choose to use a portable power station, a generator, or a whole-home battery backup system. Portable power stations are good for charging devices and running small appliances, while generators provide larger power sources but must be operated outdoors due to emissions. Whole-home battery systems or backup generators can provide seamless power to your entire house, often automatically switching on when the grid goes down.

Take care.

[guitargal]

I am planning on purchasing a portable ups power station to power the Bell home hub 3000. Can anyone recommend a specific brand? I am looking at either the Ecoflow River 2 (256w/hr) or the Bluetti Elite 200 which costs twice as much as the Ecoflow.  They both claim to have pure sine inverters.  

[Vanadiel]

Any will work. It's never a bad idea to have a UPS to ride through power bumps and it provides an extra piece of mind.