Bell Fibe Internet Connection lost

[jamesssss]

We have Bell Fibe 1.5g Internet since this September.

It gets disconnected almost every single day, normally around the same time between 6-7pm.

We have to reboot the modem or wait 20 minutes and it comes back online.

We have tried calling tech support repeatedly they say they fix something and to reboot the modem and it should not happen again... and it always happens again the very next day. Sometimes they say if it happens again they will send a new modem or a technician, but then never do, same answer the next day...

Is this a know issue that Bell has to be rebooted every day? When we had Rogers we never had this issue.

[stcogolin]

Ok just installed the new Ghub this morning and it seems to have solved the problem as I have had no reboots all day. The only difference I noticed between the two units is my old Ghub version was displayed as 1.19.6 whereas this one shows 1.19.6.1. The Bell rep told me I just had to plug it in and it would commission itself with all my previous settings. That was not quite true, when I plugged it in I had a 2000 network authentication error. However I did not have to call them, I simply held the reset button for 30 secs and it came back online. The only hiccup is the router ip adress, dhcp server range and port forward rules were not updated to their previous state. For anybody else in the same situation, might be a good idea to at least screenshot your port forwarding rules.

[WebGeeks]

Yeah, despite what they tell you, it doesn't magically just work nor does the virtual repair tool always work either. Good to see the reset button did the trick for you at least. I still ended up calling in regardless, but that didn't take very long when I did, and they restored at least my SID to what I had before, but I had already entered the b1xxxxx & password login info before hand. Other settings which I kept in a text doc, I had to add them back in my self, as I use a DNS Firewall service and other settings that are not defaults. Not a big deal, only took a a couple minutes to tweak everything back to the way it was.

Good news that it seems stable now, that is what is important. For sure, always keep on hand all your settings, so you can put them back in, as I believe Bell only deals with the defaults on settings on a restore and anything custom, you have to do your self.

[rosemary4754]

I have a similar issue.   My modem has just been replaced and I'm still having issues.   What is even worse is that when you call support you can't talk to someone without first rebooting. Tonight support told me to call them without rebooting and I had to explain to them that I couldnt.   Its so annoying  

[Senior58]

Sounds like you need a Tech home visit. On your My bell chat insist on a tech visit.

[FYDR]

I have exactly the same problem, every single morning.  I'm tired of it.

[WebGeeks]

@FYDR , my issues was the modem, have it switched out more than once if you have too. Some modems devices may have intermittent problems, even ones that already replaced previously. I think at times when a modem is returned, people forget to mentioned the modem has intermittent problems and then refurbished and returned to service again for someone else.

Being an IT guy for 35+ years, intermittent issues are the worst problems to solve with any hardware. I recall when I use to fix main frames, PCs, etc., I had to replace the same part 4 times before I got one that resolved the issue. The information one can provide to the tech, the better chance the issue can be solved. Use the virtual repair tool to check things out as well, that can fix some problems.

Look at the modem logs for clues (export the logs into Excel works best), and note if it happens the same time everyday. My issue occurred the about the same time each day initially, then happen twice a day at different times fairly constantly. What I always found odd is why it occurred around the same time every day. Once I replaced the modem at least twice, the issue finally stopped.

[Kylesiford]

Hi! Our internet does the same thing. A few times a day. It just drops out for a few minutes then seems to sort itself out. It's quite frustrating. Can you help make it stop?! 

[BellNick]

Hi there @Kylesiford  
Thank you for your post and welcome to the Community.
Are you able to share which modem model you have?
When the issue occurs does any error code appear on your modem?
Do all connections go down (both Wi-Fi and ethernet connection)?
Is the issue sporadic or does it happen around the same times (if so, what times)?
Looking forward to hearing back.

[Kylesiford]

Hi Nick. We have a gigahub 4000 or whatever it is. White one. I have no devices plugged dorectly into the ethernet so only run wifi and it happens across all devices. It seema to happen around the same time in the evening and during the day. I haven't looked at the router when it happens so am unsure if any error code is displayed. Thanks

[BellNick]

Hi there @Kylesiford  
When the issue occurs again, can you note the time it happens and check the modem to see if there's any error message displayed and let the Community know what the error is (if there is one)?

[kraftdinner]

Hi:

This has been a nit-pick of mine for years. Am I the only one who sees it? Your support has always been spot-on, I just don't know why you tell us to go to bell.ca/<whatever> to diagnose problems if we have no internet.

Cheers, Dave

[BellPatricia]

Hey there @kraftdinner 

Thank you for reaching out to the Bell community 🙂 

You can use the Bell Virtual Repair Tool even when your home internet is down, so long as you have mobile data on your smartphone.

We are here to help if you're still having any trouble. Keep us posted, and be sure to let us know more such as what issue you are experiencing (e.g. error message on your modem/device) and which troubleshooting you have tried so far.

@BellPatricia 

[kraftdinner]

Hi @BellPatricia:

Thanks for responding! I don't have a data plan - I should get one.

Cheers, KD

[Razi]

It’s 9:23 pm 28th September 2026 and no internet I restarted the modem and even then no internet and this happens once in a month or once in three months and each time I have to call bell to get this issue fixed and I’m very close to switching to some other company 

[WelshTerrier]

God Day & Welcome.

Thank you for posting your concern. We are sorry to hear that you are experiencing any issues whatsoever.

You mentioned that this is a recurring problem that happens on a monthly basis. You mentioned that you have previously reported this problem to Bell Internet tech support. Were you offered up an explanation for the cause? Do you have a reference or trouble ticket number that you can share with us?

Which model of Bell Modem do you have? Are there any error messages on your modem?

It might sound simple, but checking that your cables are connected properly and rebooting your modem really does fix most issues. You mentioned restarting your modem.

Did you do a full power off by unplugging the power cord, waiting 30 seconds, then powering your modem back up by plugging it into your power source?

If you’ve already tried all that, have you tried to run Bell's Virtual repair tool? The Virtual repair tool is a great way to troubleshoot problems with your Wi-Fi and Internet service – without having to be a tech expert. You can launch the Bell Virtual repair tool online or via the MyBell app to automatically detect and fix Fibe Internet, TV, and Home phone issues.

With a few clicks, it detects and fixes issues remotely, so you don’t have to call support. It’s like your own personal repair technician – just sit back and let it do all the work.

The Virtual repair tool will:

• Look for service outages in your area
• Check the equipment outside your home
• Reboot all your hardware
• Optimize the settings for your service.
• If it can’t solve the problem, the tool will even help you book a technician appointment.

I have included this troubleshooting weblink that may be of assistance to you. Internet: troubleshooting tools

If none of the above resolves your internet connectivity issues, I would suggest that you contact Bell Internet tech support. An online Bell service representative can perform further in-depth testing to isolate the problem.

Please call: 1 866 310-BELL (2355 . They are open and available to service you: 7 days a week: 6 a.m. – 11 p.m.

If you have any further questions, please let the Community know.

Take care.