Can't access specific website

Rogatien
Contributor

I manage a small WordPress website. Earlier today I connected to the site and everything seemed fine, but then suddenly I couldn't do anything with it.

I disconnected from the site and then found I could not access it at all--not even as a visitor to the site.

The problem extends to the several computers on my WiFi network, but I have checked with the hosting provider and a couple of other people outside my network, and they see the site just fine.

I bounded the router (HH300) and that didn't help.

In fact, I can see it too, from my phone, when I turn off WiFi.

Anyone got any ideas about what may be happening and how I might proceed? 

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55 REPLIES 55

Vanadiel
Community All-Star
Community All-Star

What does a traceroute show?

I am a Community All-Star and customer. I'm here to help by sharing my knowledge and experience. My views on Bell and the Community Forum are my own and not the views of Bell or any of its affiliates.

eltopo
Contributor

"traceroute: unknown host"

The error message on the browser is "octopodes.biz’s DNS address could not be found."

Vanadiel
Community All-Star
Community All-Star

There's something odd with your configuration.

 

octopodes.biz resolves to 95.179.180.177. 

If you put the IP in a web browser you get a different page than when you put octopodes.biz in.

If you run a tracert to 95.179.180.177

Tracing route to 95.179.180.177.vultrusercontent.com [95.179.180.177]
over a maximum of 30 hops:

The DNS there shows up as 95.179.180.177.vultrusercontent.com

 

That is on a non-Bell connection. I would say something is wrong with your DNS record.

 

I am a Community All-Star and customer. I'm here to help by sharing my knowledge and experience. My views on Bell and the Community Forum are my own and not the views of Bell or any of its affiliates.

eltopo
Contributor

I do have several domains that go that IP address. 

Prior to just now I was only using the DNS configuration provided to me through DHCP, and it didn't work. However since the moment I added the Google public DNS to my /etc/resolv.conf file (on the client/browser side) it is working normally. So, if there's an issue, it's on the Bell side. 

In just the past week or so, I am unable to access a particular website (21vc.io), getting the error message attached:

All other websites open normally.

403 Forbidden.png

BUT I get this message not only on my desktop (using DuckDuckGo) and my iPad (both using my home WiFi) but also when trying to access the site on my iPhone, away from my WiFi (or with WiFi off) and using cellular data.

Is the website being blocked for me somehow?  Is there any other possibility?  My understanding is that others are able to access the website normally.

dks
Community All-Star
Community All-Star

Thank you for your question. The 403 Forbidden error you are seeing does not come from Bell at all but from the web site itself. The web server understood who you are, but refuses to let you access the requested page. That is not within Bell's control or remedy. It is something on the server end and can only be remedied by the host server. I received the same error, if that is any consolation. 

I am a Community All-Star and customer. I'm here to help by sharing my knowledge and experience. My views on Bell and the Community Forum are my own and not the views of Bell or any of its affiliates.

WelshTerrier
Community All-Star
Community All-Star

Good Day & Welcome.

Yes, the website is unavailable & blocked at this time for whatever reason. The host server site is: 21vc.com

I can only offer up the following information that may explain why you are unable to access the website: 21vc.io

21vc.io (also operating as TwentyOneVC) is an online trading platform and investment company. It has been heavily flagged as a financial scam by regulatory agencies and consumer watchdogs.

The BBB’s Scam Tracker and consumer protection authorities have received reports detailing how 21vc.io operates as a fraudulent trading platform.

21vc.io (associated with the brand TwentyOneVC) is reportedly a fraudulent investment and trading platform.

Official agencies, including the Autorité des marchés financiers (AMF) in Quebec and the Canadian Securities Administrators (CSA), have issued investor warnings against 21vc.io, warning the public not to invest.

I will leave this with you to ponder on.

Take care.

I am a Community All-Star and customer. I'm here to help by sharing my knowledge and experience. My views on Bell and the Community Forum are my own and not the views of Bell or any of its affiliates.

HTTP 403 Forbidden is a status code indicating that a web server understands your request but refuses to grant access to the requested resource, even if you are authenticated. This error signifies that access is denied due to insufficient permissions, misconfigured file settings, or security restrictions, rather than the page not existing (which would be a 404 error) or missing credentials (which would be a 401 error). 

I am a Community All-Star and customer. I'm here to help by sharing my knowledge and experience. My views on Bell and the Community Forum are my own and not the views of Bell or any of its affiliates.

Thanks for the heads-up, Welsh: I am well aware of all those warnings and am governing myself accordingly. ⚠️

It does appear that you are correct, dks: Over the weekend, I received notice of a change in url - to 21venturecapital.com ... which does seem to be operating normally.  A further reason to remain suspicious of the whole operation, of course.

Good Day @Mystery403 

Thank you for the reply. I am more than glad to have been of assistance to you.

Take care.

Take care.

I am a Community All-Star and customer. I'm here to help by sharing my knowledge and experience. My views on Bell and the Community Forum are my own and not the views of Bell or any of its affiliates.