Can't access specific website

[Rogatien]

I manage a small WordPress website. Earlier today I connected to the site and everything seemed fine, but then suddenly I couldn't do anything with it.

I disconnected from the site and then found I could not access it at all--not even as a visitor to the site.

The problem extends to the several computers on my WiFi network, but I have checked with the hosting provider and a couple of other people outside my network, and they see the site just fine.

I bounded the router (HH300) and that didn't help.

In fact, I can see it too, from my phone, when I turn off WiFi.

Anyone got any ideas about what may be happening and how I might proceed? 

[dks]

Thank you for your concern. I was able to reach the site you named without any issues. Do you have any VPN software or any malware protection software in place, perhaps? 

[Grigoriy]

Really I don't know. I put Kaspersky antivirus on my comp, anything else was made  somebody else 🙂

But I don't thing that problem in it - because before I didn't have this problem, and right now the site works. Last one or 2 month, prroblem became. And usually it was hour or 2 at evening(I live in Toronto). But from yesterday  it flashing - 5 minute works, 10 - doesn't work, 3 minutes works - 20 minutes doesn't works, ...

Not only livejournal.com, chesspro.ru  for example also doesn't work usually about 2 hours at evenings at Bell, but livejournal most important for me

[BellNick]

Hi there @Grigoriy 
Thank you for your post and welcome to the Community.
Can you share some further information as noted in the helpful replies (disable any VPN, remove any third party router, perform and share the results of a traceroute)?
Additionally, can you share which device and browser you're using?
Have you tried temporarily disabling your anti-virus software?
Looking forward to hearing back.

[Vanadiel]

Please perform a traceroute and post the results here:

1. Press Windows key + R to open the Run window.
2. Enter cmd and press Enter to open a Command Prompt.
3. Enter tracert chesspro.ru
4. Press Enter.
5. Copy-paste results here.

[Grigoriy]

Now it looks working normally. But because i didn't change anything and it was working with Rogers I'm sutre that reason was something in Bell settings

[JulienO]

Was there any solution to fixing the CRA problem others on this thread have experienced? I am experiencing the exact same issue with timing out when trying to go to the CRA login. It happens with other government websites as well, for example Public Safety Canada, Border Services Agency, etc. I've found that if the website ends in .gc.ca it will time out and I won't be able to reach the page.

Like others in this thread it's only happening after I switched to Bell and only on my home network (it works when I use my phone's data). It happens on both wired and wireless connections. I have no additional connections to the computer, no VPNs, I've clear cache and cookies, used different browser and everything else mentioned on this thread but nothing seems to work.

[Vanadiel]

I tried those 3 sites and they all work properly, on a Bell connection.

[JulienO]

This is a frustrating response. I've already called Bell about this issue twice now, and they've said they've logged a ticket with their backend teams but haven't gotten any updates about that for over 2 weeks now. Just wanted to check if there was any solution found in this thread so I could potentially get into CRA and do what I need to do. If there wasn't a solution found that's fine I'll just end up calling Bell again.

Other info I forgot to mention, doing tracerts on multiple .gc.ca websites seem to be timing out after it reaches 64.***.95.199 or similar 64.***.95.19X IPs, which appear to be gov Canada IPs

[Vanadiel]

Those are both IP's assigned to Bell, not the government of Canada. It's normal for some destination IP's to time out when you use ICMP (ping), as part of DDOS mitigations.

They do the same for me on a ping, but I can reach them using a web browser without an issue.

It's possible you have another issue, like using a VPN or similar service. Sometimes plugins can cause issue, you can always try an incognito window to see if that makes a difference.

[NowWhat]

I am going to add my voice to the growing list of those people who cannot log in to their CRA account. I am not asking for much, especially when I can access any other non-governmental site/agency. Then within the last two or three days, I tried to log in to my CRA online mail, and it just wasn’t happening. I updated my software on both my Apple & Android phones, made sure things that “might” be responsible were either changed or disabled. Still nothing. I go to an area that has 5G reception (not wifi), and I can access my CRA online mail within 2 minutes. I come back home, try using the wifi, and nope. Not happening. Clearly it is an issue with either the modem itself, or a software issue that I cannot “fix”. I have a lot of patience, but this is not acceptable. I don’t get paid to be the technician, and for what I am paying (not Fibe), I expect better not less. If there is anyone who reads this, and has a bit of experience as to what Bell had to do to correct this, I am interested. 

[WelshTerrier]

Good Day.

Are you able to share with us exactly where & when you are experiencing the log in issue? Have you tried accessing the CRA using a different web browser? Have you cleared your history, cache & cookies? Are you using a VPN?

Are you able to access the CRA website using a computer? Please use the following web link & advise us on what at what point you encounter an issue. Canada Revenue Agency (CRA) - Canada.ca

Are you able to access other Government of Canada websites? E.g. Home - Canada.ca

Let us know & we will do our best to assist you.

Take care.

[dks]

Thank you for your question. I have had my own frustrating experiences with the CRA web site. I have narrowed it down to the security the CRA uses as opposed to anything related to my Bell internet. I am not saying your issue is the same, but the CRA web site does have issues, unfortunately. I can long in to one CRA account but not the other I have. Same computer, same browser. One will work and one will not. 

[JulienO]

Hi, some more info I've ran into while trying to find a work around for my problem.

I still can't access .gc.ca domain websites without it timing out when using my home network (no VPN or anythinig else connected, doesn't work on any browser, etc.). Though it turns out if I do connect a VPN and then try acccessing the websites they load normally. This has confused me more and while I was able to access CRA now, I don't want to always have to connect to a VPN when doing so.

[NowWhat · Accepted solution]

I was on the phone with a tech support agent, and after turning all the boxes, including the modem and waiting 30 seconds before powering it back up again, success!

In one way I was annoyed that it was something so simple, but obviously relieved that it has been resolved. Something that I saw on the screen of the modem made we wonder if there was a “connection”.

My Internet was antenna, but after rebooting, it showed as Fibe Internet, but my tv is still satellite. The agent gave me a number to call for the sales department to inquire if we now have Fibe for the tv as well.

[WelshTerrier]

Good Day

That is great news.

An old rule of mine that I carry around with me each and every day. Keep it simple! When in doubt & nothing else works & you have exhausted all other avenues, just try one of the 3-Rs: Refresh, Restart or Reboot....... .

Thank you for sharing this and updating the community.

Take care.