Download speed drops

[DoubleP]

My 1 Gb download speed regularly goes down to 550 Mb, and seemed to be limited there until I restart my modem.  It stays fine for a few days, but eventually seemingly goes back to the 550 Mb limits...  restarting the modem re-established the download speed I am subscribed for...  anyone else noticed this issue?

[Vanadiel]

It should not do that. Any switches or other network equipment connected to the modem? I am assuming the PC is directly wired to the modem, and not using WiFi?

[safewayhome]

Thanks.  Still seeing the same DL speed late last night and this morning.  Appears capped around 550Mbps.

[Vanadiel]

I asked for some additional help, so we should know more in a bit.

[BellPatricia]

Hey there @safewayhome @SeanAVB 

Thanks for reaching out to the Bell Community.

We'd love to take a look at your internet profile, and have reached out to you via private message so we can gather more information.  Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

- Patricia 

[safewayhome]

Just posting to say thank you to everyone that helped, I'm sorted now, getting the proper 3000Mbps download speed!

[Reacher]

I've been on 1.5/1Gb Fibe for a few years now with no issues, but since last month having issues with download speeds.  

December 2023 I noticed that the download speed tests directly on the GH4K modem were being capped at exactly 1.12Gb. I contacted support and they sent me a replacement GH4K which restored the expected download speed, but a few days later it was capped at 1.12Gb again.

Contacted support again end of Dec, they agreed something was wrong and promised to escalate to a support specialist but never got a follow-up. Contacted support again early Jan, they escalated me to a support specialist but he said the guy that could fix it was out that day, and he would contact me tomorrow. But again there's been no follow-up and that was 2 weeks ago.

@BellPatricia @Bell_Dom would very much appreciate your help in getting this issue sorted out please. 

Thanks!

Red box indicates the day we replaced the GH4K.

[BellPatricia]

Hey @Reacher 🙂

We have just replied to your PM, and hope to hear back from you soon.

- Patricia 

[Reacher]

Hi @BellPatricia 🙂

Speed profile is back to normal. Thank you so much! 😊

[Bob]

I am currently getting at most 50-60 mbps download and upload speed on all my devices. I am currently planned for 1.5gbps and not too long ago, it was working okay receiving at most 200-300 mbps. I have rebooted and restarted the modem multiple times and even ran a speed test on it only to show me that the internet speed is 62mbps. Does bell have me on the wrong plan? Or is it my modem? 

[Vanadiel]

Perform a speed test from within the modem, to see if that portion works correctly or not.

It should show your plan speed.

Modem speed test 

[surgeonkerosene]

I just had the Gigabit Fibe 3.0 installed at my home, but my upload and download speeds on wifi for speed tests seem to tap out at around 546mbps download, and 425mbps upload. Is there a reason for this? This occurs even if I have only 1 device connected, rather than 3.

MyBell app via my phone is also suggesting 'The speed in (my) internet package' as being 5mbps up and 1mbps down - this seems weird?

[BellPatricia]

Hi there @surgeonkerosene,

Welcome to the Bell Community, and thanks for your post.

The Download/Upload speed to your modem in the photo above looks great.

What type of device are you using, and can you check out the devices speed capability? 

Are you connected through a VPN, or any third party equipment such as a router or a switch?

Looking forward to your reply,

- Patricia

[surgeonkerosene]

Hi Patricia,

I’m on an Apple MacBook Pro M1, no VPN running. It should be capable of handling a maximum of 1200mbps. I was getting closer to 1000mbps before switching to the 3gbps plan, so I don’t understand why it’s slower now.

[BellPatricia]

Good day @surgeonkerosene.
Thank you for getting back to us.

Can you also clarify if you are using any third party equipment such as a router?

There are various factors that could impact receiving the Wi-Fi speeds you are expecting. Such as how far away you are from the modem, neighboring Wi-Fi interference and even your homes building material as well as other electronic devices within the home.

How far away is your laptop from the modem, and when you move it closer or use an Ethernet connection can you see an improvement? Is your modem/laptop close to any other electronics that may cause interference?

- Patricia
 

[surgeonkerosene]

Hi @BellPatricia ,

I'm not using any third party equipment such as a router. My laptop is basically around the corner (1 wall) from the Gigahub, and previously I didn't experience any issues with speeds using the Home Hub... anything that was previously nearby (such as an external monitor) didn't cause issues before.

I will check the ethernet and proximity when I am home later. I imagine the ethernet will be fast, but if nothing changes with proximity using wifi, is there another solution?