Download speed drops

[DoubleP]

My 1 Gb download speed regularly goes down to 550 Mb, and seemed to be limited there until I restart my modem.  It stays fine for a few days, but eventually seemingly goes back to the 550 Mb limits...  restarting the modem re-established the download speed I am subscribed for...  anyone else noticed this issue?

[3GBit_client]

After 6 days, it looks like the speed on my Gigahub has remained steady.  Perhaps resetting the router to factory settings has fixed the problem once and for all.  I will report again in a week.

Date / Heure Trafic bloqué Latence Vitesse en aval Vitesse en amont  

2023-10-26 16:42:08

Oui

1 Millisecondes

3,25 Gbit/s

3,23 Gbit/s

[ghammer677]

Hi,

My download speeds drops to 330-340mbps every other day, this can be fixed by rebooting the modem, but that isn’t ideal obviously considering I usually I’m assigned a new ip. I have read it’s an architecture issue with a profile or something and can be fixed manually

Hope I can resolve this issue promptly 

[Vanadiel]

If it's consistently doing this and rebooting the modem each other day fixes it, you should likely Contact the Bell helpdesk to solve this for you. Might be a bad modem or some other hardware issue.

I am on the same plan with a HH3000 and I am not experiencing this issue.

[Cedric-Brossard]

Hi, similar issue here. Just upgraded from 500/500 fibe to 1G/750.

modem HH3000 Speedtest reports 1.1 / 800. Ok.

using the ADMZ feature to use my own Asus router. I get 550M download and 700M upload (directly from the router Speedtest) Very strange. Any solution ?

[Cedric-Brossard]

Found the issue : the internal speed test within the Asus router is not accurate, especially for download. I used a wired MacBook and got a normal speed test result, very close to 1G/750M.

[kibosh]

I am suddenly having the same issue.  My download speed is maxing out at 190 Mbps while my upload speed is around 1.10 Gbps. Rebooting corrects it for a few days. I was thinking it had something to do with firmware 1.19.6 on the gigahub but then I stumbled upon this thread and see this issue has been around for some time. 

[BellPatricia]

Hi there @kibosh

Welcome to the Bell Community, and thank you for reaching out.

We would be happy to take a look at this, and we have sent you a private message. Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

@BellPatricia 

[kibosh]

So far so good. My profile was adjusted a few weeks ago with @BellPatricia's help and I have not experienced the speed drops since. Thanks!

[safewayhome]

Sounds like a similar issue to mine.  I just upgraded to 3GB service today, but I can't get more than 550ish Mbps download speed on the modem speed test. I am getting around 3000Mbps for upload.

I've tried virtual repair multiple times, didn't do anything. Rebooted, no change.

I tried talking to support, but they kept telling me it was because I had too many devices connected and using the bandwidth... I didn't have any devices connected and blocked traffic for the speedtests. They are sending out a tech tomorrow to take a look.

However, I've come across a few posts here, reddit that mention I need to make sure my account has an accurate speed profile and that the service is correctly provisioned for my new 3GB service. Something about resetting an HSI profile?

I've also come across posts where people say that new/beta firmware needed to be pushed to the modem to fix issues like mine. Or comments like "The internet package associated with your account gets overidden by mistake; this is a known issue that Bell engineers can patch manually for you. "

Is this something you can help with @BellPatricia ?

[SeanAVB]

I upgraded from the 3Gbps service to the 8Gbps and this is a serious issue that is being ignored by Bell. The claim is modem firmware. My first modem the speed test always reported 8+ Gbps in the early stages of the rollout and as the market became saturated if I can get more 5 Gbps on a speed test i am lucky. Bell needs to make a statement to their customers as to the next steps on how they are going to fix this issue or begin to give us credits for not being able to deliver the symmetrical speed as advertised. Will they get the firmware to resolve the issue are they going to get a modem that can sustain the advertised speeds?

[Vanadiel]

If you perform a speed test from within the modem, what is the result?Modem speed test 

[ZaneP]

Who is claiming "modem firmware"? Also we need to put a definition on "market saturation".

There may be a few things going on. like a network infrastructure problem upstream of you. Maybe there's an XGS-PON problem. A splitter needs to be swapped?

Start with, per @Vanadiel,  testing the service being delivered by Bell to your modem. Test it hourly. Post results here.

[safewayhome]

First off, thanks for the quick replies, I appreciate your time.

Not sure exactly who is claiming firmware, would have to search through posts again.

Regardless, I've got no idea what the issue is, so may not be applicable to me at all.

Speedtest results from today:

[Taurus]

I spent almost three months trying to get the speed drop issue resolved, I should be getting 3Gbps, but every couple of weeks the download speed would drop to 64 Mbps, the moderators here were very responsive and they would apply a fix whenever I posted about my issue. The last time I had an issue it was resolved again, but it seems whatever they did worked since I have not experienced any speed drops since Aug 23!

[Vanadiel]

That would indicate an issue. Could be with the profile, or could be some other issue. I don't think it's related to congestion.

Maybe somebody from Bell can chime in and take a closer look at your specific issue.