Giga Hub 2.0: PPPoE passthrough/2nd PPPoE session capped (average 330 Mbps) on 3 Gbps plan

[Velaris]

Hello,

I'm on a 3 Gbps plan and I'm seeing a repeatable/hard throughput cap only when using PPPoE on a downstream device (PPPoE passthrough / second session).

My setup:

- Bell Giga Hub 2.0
- Downstream router: UniFi Cloud Gateway Fiber (UCG-Fiber) connected to the Giga Hub 10G port

What works:

- If the UCG-Fiber WAN is set to DHCP (e.g. behind the Giga Hub 2.0/double NAT), I can reach full speed (~3 Gbps).
- If my PC is behind the Giga Hub 2.0 on DHCP, my PC (1GbE NIC) reaches the expected ~1 Gbps.

The problem (reproducible):

When I establish a PPPoE session from a device behind the Giga Hub, throughput is capped around ~300–330 Mbps.

Repro 1: PPPoE from UCG-Fiber

- UCG-Fiber WAN set to PPPoE using my b1 credentials
- Result: ~300–330 Mbps (repeatable), despite 3 Gbps plan

Repro 2: PPPoE from a Windows PC (bypassing UCG-Fiber)

- PC connected by Ethernet to the Giga Hub 2.0
- PC NIC: 1GbE, cable: Cat6A
- Created a Windows "Broadband (PPPoE)" connection using the same b1 credentials
- Result: same cap at ~300–330 Mbps (repeatable)

Because the same cap occurs even when PPPoE is established directly from a PC (*no* UniFi router involved), it points to the Giga Hub 2.0 PPPoE passthrough / secondary PPPoE session path rather than my router.

Can you confirm:

- Is this a known issue on the Giga Hub 2.0 (firmware-related)?
- Is there a firmware update or hardware replacement option to resolve PPPoE passthrough speed caps?

Thanks

[MrCaspan]

No don't reboot LOL 

Also feels a bit 1984 in here and people getting disappeared and all existence of them erased. Scary coming from a company like Bell.. if willing to do stuff like this publicly, imagine what happens outside of the public eye. Do better Bell!

[tipwell]

Not sure why the image isn't displaying but I am on Giga Hub 2.0 with 3.11.6.1 Hardware version 5697-000001-000. Sorry for all the false hopes guys 😅

[AquaGoat]

I am experiencing this exact issue. I have speed test logs and I can see that on June 25th I stopped getting my full 1.5Gpbs and starting getting around ~400Mbps, over PPPoE to my UXG-Max. Nothing in my network changed except the firmware of my GigaHub.

@BellPatricia If this is a known issue, can we get an update? I am paying for a service you are failing to deliver, and it's going on months now.