Home Hub 2000 Wi-Fi issues and unable to connect to Home Hub page

[Phones]

The Wi-Fi on my Home Hub 2000 has gradually deteriorated and now it is dropping connection and being difficult to connect to.  Since it is only the Wi-fi which has a problem I have made my own workaround by installing another router in wireless access mode and disabling the Wi-fi on the Home Hub.  Whilst doing this I found it almost impossible to connect to the Home Hub web page (both by Wi-fi and Ethernet).  All pages took at least a minute to load and the site just hung very often.

If these are symptoms of the Home Hub deteriorating, is there a way that I can get it either replaced or upgraded?

[BellPatricia]

Hi there @Phones 

Thank you for reaching out to the Bell community 🙂

We appreciate the troubleshooting you have done already, and the community is here to help in any way that we can.

Are you able to test a singular Ethernet connection from a computer directly to the modem to see if the issue remains the same? We also recommend a factory reset of your Home Hub 2000 to see if that helps clear the trouble you're having. For a step by step check out: How to reset my Home Hub 2000 modem to factory settings

Please try that out and let the community know how everything is going.

@BellPatricia 

[Phones]

Connecting the computer to the modem by Ethernet cable results in the same issues communicating with the Home Hub internet page.

I have turned the modem off and re-started it but still the same Wi-fi issues and connection issues to the web page.  I was reluctant to do a reset as a Bell technician once told me only to do that under their guidance.  If I do a reset, what information will be lost and need to be re-entered.

[BellPatricia · Accepted solution]

Hey @Phones 

Thank you for your reply and for testing a direct Ethernet connection.

When you factory reset the modem all personalized settings on the hub will be erased. Your Wi-Fi network name and password may also revert to the defaults printed on the sticker on the modem, and all connected devices will lose internet access.

@BellPatricia 

[Phones]

Thanks.  I will give that a try.