My pods are not working, the light is solid white.

[Dino1968]

Two of my pods do not work. They remain either a white solid light. I disconnect them. Rebooted my modem. Still nothing. 

[WelshTerrier · Accepted solution]

Good Day & Welcome.

Bell Wi-Fi pods continuously optimize your network based on when and where your devices access the Internet in your home. This helps ensure they always get the strongest signal. After installing a pod, or any time you unplug one, it may take up to 24 hours to complete the optimization process.

A flashing or pulsing white light on Bell Wi-Fi pods indicates they are searching for the Giga Hub, pairing, or updating. A solid white light usually means the pod is connected and working optimally, with the light often turning off once fully connected. If it pulses continuously, the pod is failing to sync.

You only see the white light when the pods are looking for the Giga Hub to connect with and to find the best connection. Otherwise, the light is off

A white light off, on a Bell Wi-Fi Pod, usually means it's connected and working normally. The light only appears (often pulsing or solid) during startup/connection, then turns off when successfully joined to your network. 

For further information, please have a look at these Wi-Fi Pods documents:

• What are Whole Home Wi-Fi pods and how do I use them? : What are Wi-Fi pods?
• Troubleshooting my Whole Home Wi-Fi pods

Take care.

[Hurleyboy]

I have 3 pods. 1 is buzzing. I tried it in another location and same thing.   The other 2 will not connect to my hub. 

[Katrin]

Sorry ... I don't even know what you mean by whole home Wi-Fi?? I'm very confused why I can't get anything working with pod. It just not connecting or doing anything.  It makes a noise every once on awhile. 

[WelshTerrier]

Good Day & Welcome.

Thank you for posting your question.

After installing a pod, or any time you unplug one, it may take up to 24 hours to complete the optimization process.

You will see a white light when the pods are looking for the Giga Hub to connect with and to find the best connection. Otherwise, the light is off.

A white light off, on a Bell Wi-Fi Pod, usually means it's connected and working normally. The light only appears (often pulsing or solid) during startup/connection, then turns off when successfully joined to your network.

 A loud, persistent noise may indicate a faulty fan, a defective unit or the pod may not be seated fully within the outlet. Buzzing or Humming may often indicate an electrical component vibrating. Try plugging the pod into a different outlet and or unplug the pod and plug it back in to reboot it.

For further installation & troubleshooting information, please refer to these Wi-Fi Pods documents:

• What are Whole Home Wi-Fi pods and how do I use them? : What are Wi-Fi pods?
• Troubleshooting my Whole Home Wi-Fi pods

Let us know if you require further assistance.

Take care.

[WelshTerrier]

Good Day & Welcome.

Thank you for reaching out to the community forum.

After installing a pod, or any time you unplug one, it may take up to 24 hours to complete the optimization process.

You will only see the white light when the pods are looking for the Giga Hub to connect with and to find the best connection. Otherwise, the light is off.

A white light off, on a Bell Wi-Fi Pod, usually means it's connected and working normally. The light only appears (often pulsing or solid) during startup/connection, then turns off when successfully joined to your network.

A loud, persistent noise may indicate a faulty fan, a defective unit or the pod may not be seated fully within the outlet. Buzzing / Humming may often indicate an electrical component vibrating. Try plugging the pod into a different outlet and or unplug the pod and plug it back in to reboot it.

For further installation & troubleshooting information, please have a look at these Wi-Fi Pods documents:

• What are Whole Home Wi-Fi pods and how do I use them? : What are Wi-Fi pods?
• Troubleshooting my Whole Home Wi-Fi pods

Let us know if you require further assistance.

Take care.