Ping spikes due to bad routing to Wildrift servers

[Snowiiing]

Hi,

I am facing ping spikes while playing Wildrift. After series of tests, customer support of the game suspects this is due to bad routing to the game server, and I should bring this issue to my ISP to peer with their engineers to help out.

[Yo_its_Jaron · Accepted solution]

It seems that you're not the only one having some issues with League of Legends: Wild Rift according to the website DownDetector. 

Are you on Wi-Fi? And/or a VPN?

Just something to rule out before you accept the game server support passing the buck to the ISP to solve the problem.

[Snowiiing]

I’m using Wi-Fi and when I switch to mobile data, there are no more ping spikes (higher average ping though). Also, I don’t see ping spikes in other mobile/console games.

After testing with the game tech support, we suspect that there is a routing issue. They provided the contact info of their network engineer and asked me to share with my ISP so Bell can peer with them.

I’m waiting for someone from bell to DM me so I can share the contact info. @BellPatricia @BellAntonie 

[Yo_its_Jaron · Accepted solution]

While you're waiting, you might want to try a few more things if you haven't already.

Can you try connecting with an ethernet cable to rule out WiFi as the issue?

Also try https://www.waveform.com/tools/bufferbloat to see if your connection has a bufferbloat problem. 

[Snowiiing]

This is a mobile game which is only accessible on mobile devices. And there is no bufferbloat issue within the network devices after testing.

One thing worth noticing is that the ping spikes only happens in certain matches (game modes), and so the only explanation is that there is a routing/traffic issue to the specific servers that are hosting the matches/game modes.

Moreover, I noticed some other threads on this forum mentioning that other games operated by Riot Games faced similar problems, so probably Bell can reach out to them and peer with their network. They provided the contact info here https://www.peeringdb.com/net/5918

[Saima]

Hey, were you able to fix this issue? I've been having ping spikes while playing League and not sure how to fix this issue either. I tried contacting bell and my router was changed but it didn't change anything. 

[Snowiiing]

Not really. Need network engineers from bell to peer with Riot servers in my case.

[WynDang]

Hi @Saima! i got the same problem! I got the good ping around 35-40 ping to play but 100-120 right now! Even Bell switched the new modem for me! U solved the problem?

[dks]

Thank you for your concern. Unfortunately ping spikes are generally beyond the control of Bell. If you could post a traceroute we might be able to make other suggestions as to where the network slowdown is. There are also some good suggestions in other posts in this thread that you might try, such as ensuring you are on a wired connection and making sure your speed profile is accurate through a speed test done through the hub interface.