Unable to access my local Plex media server connection after update 3.11.6.1 on my Giga Hub 2.0

[Lundon44]

I recently posted on Reddit how Bell's Giga Hub 2.0 suddenly broke the local connection to my Plex Media Server. And how upon contacting Bell live chat about it, not only were they unfamiliar with Plex but suggested that Bell moving to CGNAT was the cause of my problem and purchasing a 3rd party router and placing it in bridge mode could help. But not without some other possible issues arising as well.

Fast forward a few weeks and tons of hours wasted into troubleshooting the problem, I followed the direction of another user that swapped out their router for a new one and suddenly everything just "worked" again.

I swapped out my Giga Hub 2.0 last Friday for a new one and to my surprise, it worked immediately after getting it reconnected. My local server was now available again and no issues remotely either. Basically how things had been working for years until recently.

Now today, I had heard of another user who also swapped routers out had the issue come back again. So I decided to check myself and to my disappointment, the issue was back again. After several days of no issues I am no longer able to connect to my local server again. No changes have been made, router was rebooted as well.. Nothing.

I don't know if Bell pushed a firmware update to my Giga Hub 2.0 since swapping my router. I currently sit on firmware 3.11.6.1. I wish I checked it when I brought it home. But clearly something Bell has done has prevented users again from connecting to our home servers. Maybe it's specifically affecting port forwarding I'm not sure because . I'm also not a networking wizard so I can't waste more hours troubleshooting the issue further. 

I also just spoke to a Bell internet tech rep and my suspicions were confirmed. My Plex server connection last worked on May 3rd. A firmware update was pushed by on May 4th according to their system. They are unable to revert the update nor block the update from occurring on devices with older firmware. I have opened a ticket, however the rep did have difficulty understanding the issue so I'm not sure how much faith I have in this getting resolved.

#Plex #GigaHub #portforwarding

[Lundon44]

Update: I tried to escalate to a level 3 technician, however while on hold to speak to one the rep came back and said they would not take the call as Plex is "unsupported". The rep suggested I try to downgrade to the Giga Hub 1.0 as they cannot update the firmware automatically, only manually. I guess this is my only option now. So now I have requested to downgrade my Hub to the 1.0.

Also found this other post on Reddit to confirm my suspicions that port forwarding is broken: https://www.reddit.com/r/bell/comments/1t404uq/forwarded_ports_are_no_longer_accessible_within/?shar...

[Vanadiel]

If it worked and then stopped working with a new modem, that would confirm a firmware issue as firmware updates are pushed to all devices over time, to ensure they are all using the same firmware.

It could also be some kind of firmware "feature", but only Bell could comment on that.