Can't make international calls

[Ethan]

Hi, I can't seem to make a call to China. I want to know why. Does my mobile rate plan include free international calls? Thank you!

[BellKris · Accepted solution]

Hi there @Ethan.

Welcome to the Community.

When calling a country aside from Canada and the US, first make sure you're using the correct dialing pattern for the country in question.

Secondly, you can check under My Plan in your MyBell profile to confirm if you have any restrictions on international and/or US calling in place. As an example, you may see "Restrict outgoing international calls" underneath Add-ons and promotional data. If you do see a restriction, you'll need to contact Customer Service at that time for assistance in having it removed.

[Jacen]

I'm having trouble making calls to mainland China mobile phones using my Canadian data plan; multiple numbers are simply unreachable. However, I can make calls from other phones. I've even reinstalled my phone's firmware, but the problem persists. Can't Bill solve this simple problem?  I've never encountered such a problem before

[WelshTerrier · Accepted solution]

Good Day & Welcome

Thank you for your question.

This is a peer-to-peer website. We do not have access to your account & equipment records. In order to assist you further can you please provide us with some additional details:

1. Make & model of your mobile device.
2. Do you have a monthly or prepaid Bell mobility plan?
3. Does your Bell mobility plan allow for international calling? Do you have an international calling restriction add-on in place? Changes in plan or removal of calling restrictions cannot be completed on this forum.

To make a long-distance call to China from Canada your mobility plan must allow for this. If there are no restirctions in place: 

1. Dial the Exit Code: Press 011 to signal an international call.
2. Enter China's Code: Dial 86
3. Enter Area/City Code: Dial the local area code (e.g., for Shanghai, use 21).
4. Dial the Number: Enter the local phone number.

Example: 011 86 (Area Code) (Local Number)

Should you require further help, you will need to call Bell Mobility Customer Service at: 1 800 667-0123 or dial *611 from any Bell mobile device.

Take care.

[Brocheafoin1]

How can I make international calls with bell mobility ?

[dks]

Thank you for your question. Please see the helpful replies that have a green check mark for advice on how to make international calls on your Bell Mobility phone. 

[WelshTerrier · Accepted solution]

Good day & Welcome.

Thank you for contacting the Bell Community Forum

Calling Overseas

To make a direct-dialled call (billed directly to the phone from which the call originates), dial:

011 + Country Code + City or Area Code + Local Number

To find the country code: International country codes - Bell Canada

To call long distance from within North America.

To make a direct-dialled call (billed directly to the phone from which the call originates), dial:

1 + City or Area Code + Local Number

Note: you may no longer be prompted to dial “1” before the 10-digit number to complete a long distance call within North America. Long distance charges may apply.

If you require further assistance, simply call the Bell Operator by dialling 0.

Take care.

[Alexbou21]

I want international calls

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum.

Thank you for posting your question.

As a starting point, you should check under My Plan in your MyBell profile  to confirm if you have any restrictions on international and/or US calling in place. As an example, you may see "Restrict outgoing international calls" underneath Add-ons and promotional data. If you do see a restriction, you'll need to call Bell Customer Service for assistance in having it removed.

As a Bell Mobility customer (postpaid or prepaid plan), you can pay one standard rate per minute to call the country of your choice at any time of day. If you frequently make international calls, you may be able to save with one of Bell's: long distance calling features.

Notes:

• If you’re unable to make international calls, go to your long distance add-ons in MyBell and remove the international calling restriction.
• Certain credit restrictions may apply.
• Rates are subject to change without notice.
• There are further options available for you. You can ask the Bell Mobility representative to add a Roaming subscription, Travel pass or Add-on feature - Restrict outgoing international calls to your plan.

To make a direct-dialled call (billed directly to the phone from which the call originates), please:

• Go to the helpful replies that have a Green check mark ✔️ for advice on how to make international calls on your Bell Mobility phone. 

To reach Bell Mobility Customer Service call: 1 800 667-0123 or dial *611 from any Bell mobile device to make this change.

Take care.