Crave “an error occurred” when playing a show

[Rmg]

I have signed up for crave basic using my mobile account (free)

when I go to play a show I get “an error occurred” 

in checking the account it reads active.

any thoughts

[WelshTerrier · Accepted solution]

Good Day & Welcome to the Bell Community Forum.

Thank you for reaching out to the Bell Community Forum.

This is a peer-to-peer website. As such, we do not have access to your mobility account and billing records. Please refer to the following details.

1. If you qualify, you will receive an email or text message with information on how to link your Bell Mobility mobile phone number to a new or existing Crave account.
2. Once you have successfully linked your Crave and Bell Mobility accounts, you can start enjoying on-demand access to HBO, Max and more.

Crave Mobile Offer | Promotions - FAQ | Bell Mobility

If you have a Crave subscription from Bell mobility, you will need to do two things to get started:

1. 1. Create a Crave account (if you don’t already have one)
2. 2. Link your Crave account to your mobile phone number (Linking verifies your Crave subscription via your mobility provider.)

Please refer to the following web link for further instructions.

How do I access a Crave subscription from a mobility provider?

For further assistance please contact Bell Mobility Customer Service at: 1 800 667-0123 or dial *611 from any Bell mobile device.

Take care.

[Gebby]

Do I need to activate crave app on tv? App shows on screen but doesn’t play what I requested 

[WelshTerrier]

Good Day & Welcome.

Accessing Crave on your TV through a mobility supplier requires linking your mobile subscription to a Crave account and then activating the TV app. 

If you have a Crave subscription from a mobility provider, you will need to do two things to get started:

1. Create a Crave account (if you don’t already have one)
2. Link your Crave account to your mobile phone number (Linking verifies your Crave subscription via your mobility provider.)

Please see the scenarios below for more on how to access Crave programming.

If you have a Crave subscription through Bell Mobility, please check your email and/or text messages for a message from your mobility provider with a link to create your Crave account and link it to your new subscription. Be sure to check your junk folders as well.

Once you have successfully created and linked your Crave account, you can start watching the best series, movies and more. To sign in to your account, go to crave.ca or go to the Crave app on your TV or streaming device and follow the instructions below:

1. Click on the person icon in the top right corner and click “Sign in”
2. Enter in the email address and password you used when creating your Crave account into the email and password fields.
3. Start watching!

Please refer to the following web link for further instructions.

How do I access a Crave subscription from a mobility provider?

For further assistance please contact Bell Mobility Customer Service at: 1 800 667-0123 or dial *611 from any Bell mobile device.

Take care.