Global 365 travel plan - cannot access data

[Heather Lynn]

I added plan Feb 10 and now in Mexico. Cannot access data yet. What are the steps needed to set up iPhone. 

[WelshTerrier · Accepted solution]

Good Day and Welcome.

Please log in to your MyBell account online or via the app, navigate to "Travel & roaming" or "Add-ons," and verify that the travel pass has been added to your account.

1. You will need to turn Airplane Mode off to use data roaming.
2. You will need to turn on roaming on your iPhone, go to Settings > Cellular > Cellular Data Options, and toggle on Data Roaming. Ensure Cellular Data is also enabled.

How to turn on/off data roaming and data services on my Apple iPhone

How do I use my mobile phone outside Canada

If you require further help, you will need to call Bell Mobility Customer Service at: 1 800 667-0123 or dial *611 from any Bell mobile device. You can also use this number: +1 514 420-7748 to contact Bell for roaming inquiries while abroad. This is a free call from any Bell mobile device.

Take care.