Issues Roaming in the USA

[Dm2]

Hi everyone.

Any ideas why my cellular data isn’t working in particular USA state? When I travel to IL my data stops working. I have had a temporary fix by switching from ATT roaming to Tmobil. But now it seems that I cant use my data despite I switch to any other US operator. Have tried everything. Reset my network settings, turn off my phone, remove sim. 

There is no problems in any other state or province. Only Illinois 

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum.

There are any number of reasons as to why you cannot connect while outside of Canada:

1. A quick fix is to fully power off your phone and wait a few minutes and power it back on again.
2. Verify that your data is turned on & verify data savings has been turned off. Go to Settings > Mobile Network > Data usage > & turn off Data savings.
3. Have you previously placed a roaming restriction on your mobility account? You can check under My Plan in your MyBell profile to confirm if you have any restrictions on international and/or US calling in place. As an example, you may see "Restrict outgoing international calls" underneath Add-ons and promotional data. If you do see a restriction, you'll need to Bell Customer Service for assistance in having it removed. Once a roaming restriction has been added, it cannot be removed online.
4. Have you tried to connect manually & select the local networks where you're located? Depending on where you are at & where you are going, & the local network traffic, you may need to repeat this step several times until you capture a working network. If you want to change the network you’re using, use manual network selection. For instructions on how to change the network, consult the user guide for your device.

You can reach Bell Mobility Customer Service by Chat or by calling: 1 800 667-0123 or dial *611 from any Bell mobile device.

Let us know if we can be of further help.

Take care.