Mobile service in the GTA

[vaidabhishek]

I recently switched from Roger’s and Fido to Bell. I was on Roger’s and my wife on Fido. We switched in Jan 2026. Both of us have 5G iPhone pros. 

The 5G is absolutely horrible. I mean it takes 10 seconds for YouTube to stream or any website to open. All this in downtown Toronto , in liberty village, lakeshore, near CN tower area. Basically anywhere you go there’s night and day diff between Roger’s and Bell. 

[WelshTerrier]

Good Day.

Thank for your feedback and gracious reply.

As a starting point, I do not work for Bell. I am only one member of the Bell Community Forum, as you are, doing my best to help other community members by answering questions, sharing my thoughts, ideas and solutions.

My apologies for wasting your time with these amateur ideas. Sometimes the simplest of solutions are often the ones that are overlooked & will solve problems such as this.

I have included a Canadian Cell Tower web site map for the Burlington area that may be of future assistance to you. Click on tower icons for specific details.

• Canadian Cellular Towers Map

Let us know if we can be of further help to you.

Take care.

[BellKris]

Good morning, @Vikas11. Thanks for reaching out.

While we do understand the frustration and can sympathize, we do ask that you take the time to review the questions asked earlier in the thread by my colleagues, as well as by users like WelshTerrier.

We do not automatically have insight into your account, nor is the Community a wholly dedicated tech support channel. These questions help give us a starting point to help narrow down a potential cause (e.g. is it an issue at the tower? an account issue? and so on) - you're not required to answer all of them, we simply ask that you do so to the best of your ability. Just to use your own example, if you don't know anyone else in your area having the same issue, you can say so. If and when an investigation is needed, these details can be taken to begin a proper investigation with Tech Support, assuming you have not already opened a ticket with Tech Support yourself.

Looking forward to hearing back from you. Best wishes.

— Kris

[Vikas11]

My reply was indeed pretty Gracious for a standard copy paste message - “ there are several factors.. “ and the amateur comment was the Bell’s Troubleshooting link and not for your post.  Take care 🙏

[Vikas11]

Sorry, I was assuming Bell was a technology company and would have insight into their Service. If so many users are complaining here , that it self explains the gravity of the problem. If Bell cannot use Technology , couldn’t it do random checks on speed, 5G coverage in the areas ? Couldn’t a cellular company look into Tower data - number of users etc? Bell customer care told me that it’s an ongoing issue for weeks / months and they are looking into it - So they do Know. I am bound by a contract right now and will switch at the first opportunity. Thank you 

[dks]

While I understand your concern, the Community Forum can not provide immediate technical solutions to cellular issues. Bell staff such as @BellKris do take note of issues and can respond in a more in depth manner as they are able. Cellular phones are a radio service  As my friend @WelshTerrier  has said, there are many variables in cellular service, just as there are in other radio services. Often sales expectations exceed practical reality. Customers may find local reception with one carrier to be good in one area and worse elsewhere as other carriers have the same experience in different geographical locations. Changes in carriers are always customer decisions. Thanks for your thoughts.