Billed when cancelling during the Buyers remorse period

[KarimG]

Absolutely shameless... Bell and their salespeople are completely dishonest and misleading I was assured multiple times while signing up AND cancelling that I would be charged nothing if I am not happy with the service and cancel within the first 15 days (buyers remorse/testing period), just to find out you will be charged for using their service within the first 15 days! How am I supposed to test your service without using it. Absolutely shameless and misleading. If you are thinking about switching to bell stick to your current provider

[WelshTerrier]

Good Day & Welcome.

This is a peer-to-peer website. As such, we do not have access to your account & billing information.

Billing issues such as this cannot be handled on the community website. We do not have access to your account & billing records.

When you add, remove or cancel a service or feature in the middle of a billing period, Bell will adjust the charge for that month so that you only pay for the time you use it. This is called proration.

• What does proration mean?

Bell Mobility allows a 15-day "buyer's remorse" period (30 days for customers with disabilities) to return a SmartPay device and cancel service without penalty. The device must be in "like new" condition with all original packaging. 

After this period, cancelling results in the immediate, full balance of your device and service fees.

• Products purchased online or by phone cannot be returned to a store, including when the device was picked up in a store.
• All products purchased in a store must be returned to the store where the purchase was made along with the original receipt.

Please refer to the instructions as shown in this weblink tutorial:

Returning Bell equipment, including mobile devices, etc.

Once your agreement with Bell is set and the initial buyer's remorse period has passed, the monthly device payment is non-negotiable and cannot be changed beyond buying out your agreement before the 24-month term has passed.

Should you require further information, please call Bell Mobility Customer service at: 1 800 667-0123 or dial *611 from any Bell mobile device.

Let us know if you have any further questions.

Take care.

[KarimG]

"When you add, remove or cancel a service or feature in the middle of a billing period, Bell will adjust the charge for that month so that you only pay for the time you use it. This is called proration."

I understand all of this. I spoke with a customer service representative and the answer was more or less "there is nothing we can do" I cancelled my service during the buyers remorse period, and the way it was explained to me multiple times during the sales pitch was if I were to cancel during this period there would be absolutely no charges. The information regarding proration would have been helpful at that time as I wouldn't have signed up if this was mentioned, or better explained to me. My frustration stems from the fact that the buyers remorse period and charges related to it were misrepresented to me during the sign up.

[WelshTerrier]

Good Day.

Thank you for your reply and feedback.

I wish I could offer up to you an alternative solution to this issue. I can only explain to you how this is handled vs. why it is this way.

Unfortunately, billing issues such as this cannot be resolved on this website.

There is little else I can suggest or do that will change this outcome.

Take care.