Good Day & Welcome to the Bell Community Forum.
Thank you for posting your question.
We would like to assist you but are unable to do so with the limited information you have provided. In order to assist you further, can you please provide us with the specific details regarding your refund? You mentioned that you were double billed after cancelling your service at your former address. Did you move your existing service from your former address to your new address, or did you cancel your service in one location and establish it in another address at another time? Did you transfer your account with Bell from your previous address to your new address?
We need for you to tell us more in order to properly answer your question.
If you overpaid your bill, Bell will mail a cheque to your mailing address on file within 90 days of the date of your final bill. Your final bill will arrive within 40 days after the cancellation of your services. Your final bill may include the following items:
- Final regular monthly charges
If your service is cancelled (by you or by Bell) in the middle of a billing period, you will receive a prorated refund for monthly fees billed at the beginning of the billing period that apply to the period after the cancellation of your services. - Early cancellation fees (if applicable)
If you are cancelling your Bell services and you are still within the contract period, you may be subject to early cancellation fees. The amount depends on the service, and will be added to your final bill. - Credit balance (if applicable)
For balances between $10 and $500 on your final bill, Bell will mail a cheque to your preferred mailing address within 90 days of the date of that bill. For balances of a different amount, please contact us to request that a cheque be mailed.
Bell equipment returns and refunds
How do equipment returns and refunds work? : Return policy for Bell customers : Refunds
Have you contacted Bell Customer Service to discuss this matter with representative? If not, then you should so. Please call Bell Customer Service at: 1 866 310-BELL or dial #611 from any Bell mobile device.
Hopefully this has been of some assistance to you.
Take care.
I am a Community All-Star and customer. I'm here to help by sharing my knowledge and experience. My views on Bell and the Community Forum are my own and not the views of Bell or any of its affiliates.
