Buyer's remorse

[Neillllll]

I ordered a phone but it turns out they ran out of the color, and substituted a different one.

So I need to return it because it is incorrect, and not the correct color.

I've just spent 10 minutes going in a loop with their Ai.

I need a return label either a pdf or a QR code.   

There is nothing showing up in my account that would allow me to select return, or even the purchase itself showing up.  

Starting to wonder if this is how they do business, or if the customer just has to bang their head on the wall for a couple says before registering a complaint at a higher level.

Anybody else try to return a phone and have any advice on getting a human, or an answer??

[WelshTerrier · Accepted solution]

Good Day & Welcome.

Thank you for posting your question.

If you are not completely satisfied, you may exchange or return your device if you meet the following four conditions:

1. You are within 15 days of your commitment start date.
2. The device is in a “like new” condition with all original packaging, manuals and accessories.
3. You have not used the device excessively, in violation of our Responsible Use Policy
4. The device was not purchased on clearance. A no return/no refund policy applies to all clearance devices.

How and where did you purchase your mobility phone?

• Products purchased online or by phone cannot be returned to a store, including when the device was picked up in a store.
• All products purchased in a store must be returned to the store where the purchase was made along with the original receipt.

It can take 3-4 weeks to receive a refund under normal circumstances. For mobile phones, PDAs, pagers, telephones or accessories, you’ll receive a refund 60 to 90 days after Bell receives and verifies the items you’ve returned.

Please refer to the following step-by-step return & refund instructions:

How to return your Bell equipment: Returning Bell equipment, including mobile devices, receivers, Wi...

Label options

• Print: Canada Post shipping label .
• Or have the clerk print the return label and process your return at any Canada Post outlet.

Should you have any further questions, please refer to the FAQs at the bottom of this weblink page:

• Return FAQs

Take care.

[gleboff007]

Hello,

Details of my issue with Bell that are on going;

I  got a 17 pro max on March 22nd and returned it shipped back april 7th. Bell received it april 14th.
as I did not want the phone nor contract and wanted my previous contract reversed to which is till Jan 2027.

I was told when i ordered the 17 pro upgrade device that I have 30 days to return the device and it also states that on Bells website.

2 days ago bell left me a voicemail, the case manager and she now stated its 60 days trial and on the 61th day it will be contract removed and whatever plan they put me on but not any of my choice in any of this.

they also forwarded the issue to CGI which they wont tell me what it is and why! never heard of that department or whatever it is to do with Bell

the lady has said previously with calls that its 30 days so no idea where this 60 days that there pulling out of there heads is from

I have an on going complaint issues with bell since end of April with an executive managing it whom never listens to me and copies and pastes the same emails over and to me that say " were still looking into it. Please send any documents if asked"

Bell keeps saying they cannot reverse my plan back to my old contract and that I have to go month to month by BELLS CHOICE NOT MINE and that they will take over the device payments for my 16 pro on a month to month.. No idea how that will work since it was a contract and iffy.

They will not re instate my previous contract or plan which I think is a lie and a half BECASUE they have reversed an upgrade for me when I previously upgraded and didn't like the phone or plan back to previous. 

They will not reverse the charges as my next Bill Jan 7th does not have any reversed charges and is oner $1000 cause they put he device payment on it. Which is supposed to be reversed.

has anyone else had any of theses issues?

I cant find anywhere online website or googling that its 60 days when it all comes up as 30 days for person with disability?

[WelshTerrier · Accepted solution]

Good Day.

If you recently purchased a Bell Mobility accessory and are not satisfied with it or it’s defective, you may exchange or return it if you meet the following conditions:

• Defective accessories purchased within 30 days (from original purchase date) may be exchanged in store.
• For accessory warranty claims exceeding 30 days from the date of purchase, please contact the manufacturer.
• Items must be in like-new condition with original packaging, manuals, and accessories.
• Headsets and earpieces cannot be returned or exchanged once opened or activated due to health and safety reasons.
• Promotional bundles: If you return an accessory that was included in a promotional bundle, you will be charged the current standalone price for the items you wish to keep.

Bell Mobility allows a 15-day "buyer's remorse" period (30 days for customers with disabilities) to return a SmartPay device and cancel service without penalty. The device must be in "like new" condition with all original packaging. 

After this period, cancelling results in the immediate, full balance of your device and service fees.

• Products purchased online or by phone cannot be returned to a store, including when the device was picked up in a store.
• All products purchased in a store must be returned to the store where the purchase was made along with the original receipt.

Please refer to the instructions as shown in this weblink tutorial:

Returning Bell equipment, including mobile devices, etc.

Once your agreement with Bell is set and the initial buyer's remorse period has passed, the monthly device payment is non-negotiable and cannot be changed beyond buying out your agreement before the 24-month term has passed.

Should you require further information, please call Bell Mobility Customer service at: 1 800 667-0123 or dial *611 from any Bell mobile device.

Let us know if you have any further questions.

Take care.