Paid wrong bill

[healeysue]

I paid an old Bell One Bill account number by mistake - I have since paid the right account but want to get the money back or transferred for next month. Is this possible? 

[BellPatricia · Accepted solution]

Hi there @healeysue. Thanks for your post, and welcome to the Bell Community 🙂

You can absolutely request that the funds be transferred to the correct account (some conditions may apply). Once the transfer is complete that payment would apply towards the next invoice.

If you wish to receive a refund, the quickest way would be to contact your financial institution in order to request a payment reversal.

Alternatively you can request that we refund your money in the same way that you paid. It can take 3-4 weeks to receive a refund. For more information check out this thread Refund owing

- Patricia

[WelshTerrier]

If you overpaid your previous account & it is now closed, Bell will mail a cheque to your mailing address on file within 90 days of the date of your final bill.

For more details check out Refunds

[FishGutts27]

Paid wrong bill

[WelshTerrier]

Do you know which account you overpaid? If the account is one of yours, the credit balance will carry over to next month's bill, reducing the amount owing.

If you paid another account by mistake that is not yours, you will need to contact your credit card company or financial institution immediately to reverse this payment. You can absolutely request that the funds be transferred to the correct account (some conditions may apply). Once the transfer is complete that payment would apply towards the next invoice.

You will still need to make a payment to your account A.S.A.P. before it is becomes overdue.

Payments through your financial institution, or as a One time payment on MyBell or in person at the bank or by cheque etc., can take between 5-10 business for this to be processed & the funds forwarded to Bell to apply to your account. Once the funds are received, your account will be credited & you will be able to view the credit on MyBell.

To avoid a similar situation from reoccurring, your easiest & best method of payment is setting up Pre-authorized payments on MyBell in One Bill.

[stevenye33]

Can I get a refund for the payment I made in error on the bill?

[WelshTerrier]

Good day & Welcome to the Bell Community Forum.

The pictures you have posted are not visible until approved by a moderator.

This is a community forum. Billing issues such as this can not be addressed on this site. We do not have access to your account or billing records.

Do you know which account you overpaid? If the account is one of yours, the credit balance will carry over to next month's bill, reducing the amount owing.

If you paid another account by mistake that is not yours, you will need to contact your credit card company or financial institution immediately to reverse this payment. You can request that the funds be transferred to the correct account (some conditions may apply). Once the transfer is complete that payment would apply towards the next invoice.

You will still need to make a payment to your account A.S.A.P. before it is becomes overdue.

Payments through your financial institution, or as a One time payment on MyBell or in person at the bank or by cheque etc., can take between 5-10 business for this to be processed & the funds forwarded to Bell to apply to your account. Once the funds are received, your account will be credited & you will be able to view the credit on MyBell.

To avoid a similar situation from reoccurring, your easiest & best method of payment is setting up Pre-authorized payments on MyBell in One Bill.

Take care.

[Sbc]

I think I paid the wrong account number? How do I get a refund 

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum.

Billing issues such as this cannot be resolved on MyBell nor on this forum. This is a peer-to-peer website. As such we do not have access to account & billing information.

You can absolutely request that the funds be transferred to the correct account (some conditions may apply). Once the transfer is complete that payment would apply towards the next invoice.

A credit balance on one account, will typically stay on the account where it was paid and be applied to future bills for that account.

If you paid another account by mistake that is not yours, you will need to contact your credit card company or financial institution immediately to reverse this payment.

If you wish to speak to a service representative, please call Bell Customer Service at: 1 866 310-BELL (2355) or dial #611 from any Bell mobile device.

Thank you contacting the community forum.

Take care.

[godwin]

Dear Sir/Madam,

I mistakenly made two bill payments to “Bell Conferencing Inc” under account number XXXXXXXXX instead of my correct “Bell One Bill” account number XXXXXXXXXXXXX.

This happened when I added a new payee in my TD account. The system was requesting a 14-digit account number, but my Bell statement only showed 9 digits. As a result, I accidentally selected and paid the wrong Bell payee (“Bell Conferencing Inc”).

I already spent almost 3 hours through Bell chat and phone support trying to resolve this issue. I spoke with Jean from Bell Account Specialist team and Rachel (Employee ID: XXXXXX), but unfortunately neither was able to help or provide any resolution.

I have:

• Proof of both payments from TD Bank
• Chat transcript with Jean

Since it has already been almost a month since the payments were made, I am concerned about recovering or redirecting these payments to my proper Bell account. Bank not going to reverse since its almost a month. 

Please advise on the next steps to resolve this matter as soon as possible.

Thank you for your assistance.

Best regards,
Godwin

[WelshTerrier]

Good Day @godwin

Thanks for your post, and Welcome to the Bell Community.

This is a peer-to-peer website. Billing issues such as this cannot be addressed on this site. We do not have access to your account or billing records.

Do you know the account number and payee name for this incorrect payment? Have you contacted your financial institution & requested a payment reversal?

If you had paid another BELL ONE BILL - 14 DIGITS account by mistake, you could request that the funds be transferred to the correct account (some conditions may apply). Once the transfer is complete that payment would apply towards the next invoice.

If you wish to receive a refund, the quickest way would be to contact your financial institution.

If you wish to speak to a Bell Manager, please call Bell Customer Service at: 1 866 310-BELL (2355) or dial #611 from any Bell mobile device.

Thank you contacting the community forum.

Take care.

[BellNick]

Hi @godwin  
Thank you for your post and welcome to the Community.

For this specific issue, we would highly recommend reaching out to your financial institution and explaining the situation to have them claw back or reverse the payment. Immediately, we could assist with a payment transfer from a Residential to Residential account. As this is appears to be an Enterprise or Business entity outside of Residential/Consumer, a bank claw back is the best option here.

Try contacting Bell Conferencing Inc. at 1-800-667-3678 or 416-203-7016 or by calling Bell Business at 1-800-668-6878.