How do I leave a review for a great employee?

[Kosta]

Hello, 

Your employee Krista from Ontario was super helpful. I was in a rush to get to work and I forgot to ask if there is anyway I can leave of a review for her. She was very informative, understanding and kind. I really appreciate all her help and hope she gets to see this somehow. 

Best regards,

Kosta

[BellPatricia]

Good day @Alexandre B 

Thank you for reaching out to the Bell community and for sharing your experience.

We would love to pass this feedback along and have sent you a private message to get some more information.  Please check your Messages within your profile avatar in the top right corner.

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@BellPatricia 

[Rubi]

Subject: Recognition for Exceptional Customer Service – Gwuan

Dear Bell Customer Care,

I would like to formally recognize and commend a customer service representative named Gwuan, who assisted me today with a complicated billing issue on my account.

Before speaking with her, I had already spent a considerable amount of time trying to resolve the matter. During an earlier call today, I had been speaking with one representative for about 10 minutes when, without my realizing that I had been transferred, another representative came on the line and began asking me to provide my information and explain the entire issue again. By that point, I was understandably frustrated and ended the call.

When I called back, I was fortunate to reach Gwuan.

The difference in the experience was remarkable. Within about five minutes, she had listened carefully, reviewed the account, understood the history of the billing problem, and clearly explained what was happening and what I needed to do.

She confirmed that the necessary adjustments are expected to be processed on September 16 and advised me that, for now, I should pay only $139.27, representing the legitimate amount for my mobile and Internet services. I subsequently made that payment. She also clearly explained what I should expect with my billing going forward.

What impressed me most was not simply that she gave me an answer. She demonstrated a strong understanding of the account, listened properly, connected the information quickly, and communicated the resolution in a way that was clear and easy to understand. She did not make me repeat the same information unnecessarily or spend another long period trying to explain a matter that was already documented on my account.

This is about the second time I have encountered a Bell representative who has demonstrated this level of knowledge, efficiency and genuine helpfulness. Unfortunately, many of my other interactions have involved considerable time without the issue actually being resolved, which made Gwuan’s service stand out even more.

I would therefore appreciate it if this feedback could be shared with Gwuan’s supervisor and formally recorded as a commendation. Employees who demonstrate this level of competence and customer care deserve to be recognized.

Please extend my sincere appreciation to her.

Kind regards,

[WelshTerrier]

Good Day @Rubi  & Welcome to the Bell Community Forum.

Thanks for sharing your experience with the Bell community. We are very pleased to hear how helpful Gwuan was in resolving your billing issue.

A Bell moderator will reach out to & will contact you in a private message to get some more information. Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

Take care.

[BellNick]

Hi @Rubi 
Thank you for your post and welcome to the Community.
We're very glad to hear about the customer service experience you've encountered and we thank you for sharing it. We'd love to have it forwarded off to the agent and their manager. We've sent you a private message to gather some information.
Please check your Messages within your profile avatar in the top right corner.
Unsure how to check or send a private message? See How to send a private message

[Happy Customer Service]

Marc Samuel L from the Resolution Team offered great service and follow-through multiple times. Thank you for being thorough and true to your word in getting back to me over and over again to see the solution through to fruition. 

[WelshTerrier]

Good Day @Happy Customer Service   & Welcome to the Bell Community Forum.

Thanks for sharing your experience with the Bell community. We are very pleased to hear how helpful Marc Samuel L was in resolving your issue.

A Bell moderator will reach out to & will contact you in a private message to get some more information. Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

Take care.

[BellPatricia]

Hey there @Happy Customer Service 

Welcome to the Bell community and thank you for sharing this experience with us.

We are so glad to hear that Marc provided such great customer service, and would love to pass this feedback along to them. I have sent you a private message so we can get a few more details.  Please check your Messages within your profile avatar in the top right corner.

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@BellPatricia 

[Bhumika]

after 3 months of ongoing issues and 3 different bell ticket numbers - numerous calls and 2 useless technicians, my issues were resolved by one of your employee named "Ates" Employee no: 6050***. his level of patience is highly commendable. he spent more than 2 hours fixing connection issue on my kids Apple Watches, did not loose hope (like other technicians) and finally found the root cause. His dedication towards resolving complaints is so so appreciable.
I wish you have more such people in your customer service and Ates should be the one training and rising higher in his job.

Thank you Ates!

[BellAntonie]

Hey there @Bhumika ,

Welcome to the community and thanks for letting us know. 

We always love hearing positive feedback and would like to pass this along to them. I have sent you a private message so we can get a few more details.

Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

Looking forward to hearing back from you. 

[Seven-rivers-of_Tara]

Thank you, Alae🌹✨️

I called Bell's loyalty program on Thursday September 24th 2026, around 430pm. Alae, was the sweetest. Not only as a phone rep, but in general. Very kind, and soft spoken. Beautiful Moroccan(?) accent and such a lovely soul. Bell is very lucky to have a phone rep that cares as much as He does. Alae, keep being You because You're absolutely amazing! 🌹✨️ Keep shining!

Kindest regards,

Tara Joy

@Seven.rivers.of_Tara

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum.

Thank you @Seven-rivers-of_Tara for sharing your experience with the Bell community. We are very pleased & grateful to you for taking the time to acknowledge how helpful Alae was in resolving your issue.

A Bell moderator will reach out to & will contact you in a private message to get some more information. Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

Have a great day!

Take care.

[BellPatricia]

Good morning @Seven-rivers-of_Tara 

Welcome to the Bell community 😁

Thank you for sharing this very nice feedback about your experience with Alae! We are pleased to hear this and would love to pass it along to their manager. 

I have sent you a private message to get a few more details. Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

@BellPatricia