I haven't received my bill

[Boyo]

Hi 

I just got my phone and sim card on the 31st of October. I am to get billed on the 2nd of November but I can't find any information in my mail or app

[BellKris · Accepted solution]

Hey there @Boyo, 

Welcome to the Community and thanks for your post.

This would be normal, if your billing date is the 2nd of the month, your bill can take around 5 to 7 business days to be posted. 

In some rare cases, higher delays can occur before the bill is posted. Periodically check MyBell to see when your bill becomes available.

To learn more about MyBell and how to manage your Bell services on the go; Check out Self-serve is easy with Bell

Let the Community know if you have more questions.

[rpingue]

I can't access my electronic bill when I receive and email from Bell that is is ready?

[WelshTerrier · Accepted solution]

Have you set up your account on MyBell? Are all of your services linked? Are you using Bell One bill on MyBell?

You will need to register all of your services on MyBell. To do so, you will need to add each account.

 Complete the following steps by linking your accounts in MyBell, there will be numerous other benefits to linking them, including One Bill.

If you wish to add an additional service such as TV, Internet, Home phone, Mobiliity, etc., to MyBell & set it up for One Bill you will need to link these services / accounts in your MyBell.

To do so, open any web browser & Login to your MyBell account. Next, go to the following link & follow the steps as shown for linking your accounts in MyBell:

How to add another account to MyBell

Follow these steps for each of the service you wish to link to MyBell. Once completed, you will be able to view all of your services & pay all of your accounts from one location using One Bill. You will also be able set up method of payment, auto billing payment, look at your history, account information, etc.

I have also added the following link to better assist you in understanding One Bill, how it works & who can receive One Bill.

What is One Bill and how does it work? : Who can receive One Bill? (bell.ca)

Here is a link to assist you in setting up the Fibe TV App:

What is Fibe TV app and how do I use it? (bell.ca)

[Athena1234]

I wanted to know why I never got my bill yet it’s do today 

[WelshTerrier]

Is your Bell Mobility account attached to MyBell? If it is, have you set up One Bill ebilling?

If your account is attached to MyBell, you should be able to see your current bill & all of your previous bills?

You can also view your bill, receive notifications, & make payments, etc.

You can set up Pre-authorized payments from there & Make a payment using your bank or credit card.

[DavidVille]

I recieved an email notice on my last billing for Bell Mobility. Login states No accounts available as I closed it. I can not verify what is on this bill and it is over $400.

[WelshTerrier]

If you closed your Mobility account, also deleting your MyBell account, & you did not  print your final bill when you received your email notification, then I can only suggest that you:

1. Log back in to & create another MyBell account & set up your mobility account once again on MyBell. You may need to set up a new user name
2. If unable to complete the above,  then you should contact  Bell Mobility.

After deactivation, a final bill will be generated on your regular billing date.

All charges will be billed within 90 days of your cancellation date. If your service is cancelled in the middle of a billing period, you will receive a prorated refund for monthly fees billed at the beginning of the billing period that apply to the period after cancellation of your services.
If you have any further questions regarding billing, i would suggest that you contact Bell Mobility at: 1 800 667-0123 or *611 from any Bell mobile device. They will be able to provide you further clarification with respect to your final billing.

[GENTLEMANJIM12]

I have not received a bill for February they are usually sent out on the 20th of the month.  It does not show on the listing of my account. 

[BellPatricia · Accepted solution]

Good afternoon @GENTLEMANJIM12,

Welcome to the Bell Community 🙂

Normally, it can take around five to seven business days for your bill to be uploaded in MyBell. We invite you to keep an eye on your MyBell profile as it should be available soon.

Let the Community know if you have any other questions. 

- Patricia

[Shane T]

If my billing date is on the 7th of each month, why can't I collect my invoice from the online portal till 5 business days after the fact?

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum.

This would be normal, if your billing date is the 7th of the month, your bill can take around 5 to 7 business days to be posted. In some rare cases, higher delays can occur before the bill is posted. Periodically check MyBell to see when your bill becomes available.

Let the Community know if you have more questions.

Take care.

[Don3]

I haven't received a bill for this month yet. Not that I am all that excited for a bill, but normally it comes like clock work on the 22nd. I usually also get an email. Anything different going on this month?

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum.

Please do not worry. Bell has not forgotten you. What is your billing date?

This is a Community peer-to-peer forum. As such we do not have access to your account or billing information.

I thought I would share the following information with you. Hopefully this will be of assistance to you in answering your question.

Bell issues your bill each & every month with the same billing date. This date does not change from month to month. If you log into MyBell and check your billing history, you will notice that the billing date is the same each & every month. Your bill is always due 30 days after this date!

Most financial institutions do not process payments the same day. They are processed next day at best. They are only processed during regular business hours & business days of the week.

Once your financial institution has processed your online payment, credit card transaction, personal cheque, in person teller payment, etc.; the funds are transferred to the payee. In this case it can be Bell or any other payee that you have authorized them to pay on your behalf.

If your  unsure, then by all means, log in to your MyBell account using any web browser. On the opening page in the One Bill section, you will notice your current account balance. You can select to view your current bill. You can also view your historical bills & payments. If you check your bill history by month, you will see that your billing date is always the same calendar day each & every month.

If your payment has been received & processed by Bell, it will be reflected here as well.

If you still feel somewhat concerned & uncomfortable that Bell has forgotten to bill you, then please reach out to Bell Customer Service Accounts & billing. I have included their contact information: 1 866 310-BELL (2355) or dial  #611 from any Bell mobile device.

Contact Bell | Bell Mobility, Internet, TV and Home phone | Bell Canada

Thank you posting your question on the Community Forum.

Take care.

[Sue L]

How come Bell emailed me a few months ago to advise me that my billing date would change from the 9th to the 4th each month, however when I go online to get my bill, there is nothing done by the 4th. NO Bill. It is generally the 6 or the 7th before I can access my bill in my online account....Yet when the bill shows up, it is dated the 4th? What's the deal, my bill should be ready to download on the 4th....Your terms Bell Canada! I pay on time, you can at least bill me on time.