Roaming charges being near the U.S. and never leaving Canada

[Username325]

Has anyone else had issues with Bell Mobility charging roaming fees while just driving within BC near the U.S. border?

I recently got charged multiple $50+ daily roaming fees simply from my phone automatically connecting to a nearby U.S. tower while passing through. I didn’t make calls, send texts, or intentionally use data—just normal driving.

Bell did reimburse me, but the “fix” was to block roaming entirely on my account. Now I have to call back in if I actually travel and want to use a feature that’s already part of my plan.

What’s frustrating isn’t just the charge—it’s the time spent resolving it and the fact that this seems to be a known issue.

Curious if others have experienced this and how you handled it. Feels like something that shouldn’t keep happening to people.

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum

@Username325, thank you for reaching out and posting your question.

There are a few things you can do to avoid Roaming charges when travelling near the border.:

1. Have the Bell representative permanently remove the roaming feature from your account.
2. Have the Bell representative place a partial restriction on the roaming feature that can be removed when you are travelling in the U.S. or any other country.
3. You can turn off Roaming on your device in settings & use Airplane mode.
4. If you wish to avoid all charges if you are going to the U.S.A., you will need to power your device completely off and / or remove your SIM card. You can still manually connect to a Wi-Fi network and Bluetooth device. You will not be able to access Google Maps from your car unless of course you choose to leave everything as it is today.

If you'd like to unsubscribe from Roaming to avoid future charges, please call BELL Mobility. Taking this feature off via online or using text messaging is not available. The service representative can remove this feature immediately or place a partial restriction while you are on the call.

To contact Bell Mobility call: 1 800 667-0123 or dial *611 from any Bell mobile device.

Unfortunately, there is little else that can be done beyond what I have suggested that will solve this problem.

Take care.

[dks]

Thank you for your concern. You will fine more information about solutions to your issue within helpful replies indicated with a green check mark ✔️.  

[Username325]

Bell Mobility has advised that the only ways to avoid these charges include disabling roaming entirely, placing partial restrictions that require manual removal, turning off roaming in device settings, using airplane mode, or even powering off the device or removing the SIM card.

These suggested workarounds significantly limit normal phone functionality and place the responsibility on the customer to prevent system-triggered charges. This is not a reasonable expectation for a service that is included in my plan, nor is it a practical solution in modern mobile usage.

This further reinforces that there is no adequate system-level safeguard in place, and that the burden of managing this issue has been shifted entirely onto the customer.

[WelshTerrier]

Good Day.

Thank you for your feedback.

If and when this occurs, Bell also sends a notification on the phone right away via SMS to advise you of the change to a USA network and usage cost. 

Unfortunately, there is little else that can be done beyond what I have suggested to you previously that will solve this problem.

Take care.

[Username325]

Bell Mobility has indicated that SMS notifications are sent when a device connects to a U.S. network. However, these notifications occur after the connection has already been made and do not prevent the associated roaming charge.

In my case, these connections occurred while driving within British Columbia near the border, where it is neither practical nor safe to monitor and respond to SMS messages in real time.

The presence of a notification does not constitute meaningful consent to the charge, nor does it provide an effective safeguard against unintended billing. The charge is triggered automatically regardless of whether the customer has intentionally used the service.

This reinforces my concern that the current system lacks appropriate protections for customers travelling within Canada near border regions.

[BellAntonie · Accepted solution]

Hey there @Username325 and @Unhappy once again  , 

Welcome to the community and thanks for your posts. 

We can understand your frustration and wanted to jump in and shed some light on why your phones may connect to a U.S. tower when traveling near the boarders. 

Your phones may connect to a U.S. tower because mobile signals are radio waves that do not stop at man-made borders. If a U.S. tower's signal is stronger than your home network's signal at your specific location, your phone—which is typically set to Automatic Network Selection—will latch onto it to maintain a stable connection. 

Why this happens

• Signal Strength: Your device prioritizes the strongest available signal to provide the best service.
• Geography and Terrain: Signals travel further over open water (like lakes or bays) and from higher elevations, often allowing U.S. signals to reach deep into border communities.
• Tower Placement: In some areas, a U.S. tower may simply be geographically closer to you than your nearest Canadian tower. 

How to prevent accidental roaming

• Manual Network Selection: Go to your phone's Settings > Mobile Networks/Cellular > Network Selection and switch from "Automatic" to manually selecting your specific Canadian provider.
• Disable Data Roaming: Turn off "Data Roaming" in your cellular settings to prevent your phone from using data while connected to a foreign tower.

Let the community know if you have more questions.

[what is the definition of]

i was charged for roaming while still in Canada. 

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum

@what is the definition of  thank you for reaching out and posting your question. I can certainly appreciate your concern & frustration.

There are a few things you can do to avoid Roaming charges when travelling near the border.:

1. Have the Bell representative permanently remove the roaming feature from your account.
2. Have the Bell representative place a partial restriction on the roaming feature that can be removed when you are travelling in the U.S. or any other country.
3. You can turn off Roaming on your device in settings & use Airplane mode.
4. If you wish to avoid all charges if you are going to the U.S.A., you will need to power your device completely off and / or remove your SIM card. You can still manually connect to a Wi-Fi network and Bluetooth device. You will not be able to access Google Maps from your car unless of course you choose to leave everything as it is today.

If you'd like to unsubscribe from Roaming to avoid future charges, please call BELL Mobility. Taking this feature off via online or using text messaging is not available. The service representative can remove this feature immediately or place a partial restriction while you are on the call.

To contact Bell Mobility call: 1 800 667-0123 or dial *611 from any Bell mobile device.

Unfortunately, there is little else that can be done beyond what I have suggested that will solve this problem.

Take care.

[Ryan347]

Sitting at home tonight and I got a message “welcome to the u.s. you are now roaming at $1.99/ min. I am 35 minutes from the boarder! I wonder how many people get scammed by this and just pay it. I’ll be calling tomorrow. This is ridiculous already. 

[WelshTerrier]

Hey there @Ryan347,

Good day & welcome to the community forum.

Sometimes if you are close enough to the US border and the signal from neighbouring US networks is stronger than Bell's network, your device could automatically connect to a US network as if you are roaming. If this happens, any usage may accidentally be billed as roaming. In addition, as you mentioned in your post, you will likely receive a "Welcome SMS notification" that makes it seem like you are in the US.

Here are some tips to avoid accidental roaming charges when close to the US border:

• Turn data roaming off in your mobile device’s settings. Having data roaming off in your mobile device’s settings when close to the US border will help avoid accidental data roaming charges.
• Change your Network setting from automatic to manually selecting Bell as your mobile network in your device’s mobile network settings. This will help avoid & prevent unexpected roaming charges when living near the U.S. border. (Should you decide to visit the U.S., you will need to switch back to the automatic network selection setting.)

To turn off Bell's "Roam Better" feature, text REMOVEROAM to 8000.

If you'd like to unsubscribe from roaming, you can do so. You will need to call BELL Mobility. Taking this feature off via online is not available. There are two options available for you:

1. Ask the Bell Mobility representative to unsubscribe you completely or
2. Place a restriction on roaming that allows you to activate roaming on a need be basis.

To unsubscribe from Roam Better - with home data, please contact Bell Mobility at: 1-800-667-0123  or dial *611 from any Bell mobile device. It can be removed immediately while you are online with the service representative.

Thank you for reaching out & sharing this the Bell Community Forum.

Take care 

[Victorluan]

Hello,

 I just received Bell message from 7628 which reminds me that my number was rooming US today. I believe you technically got wrong tracking, because I was in Niagara-ON-The-Lake, Ontario, Canada. It’s might because of the Hotel Queen’s Landing where just beside the Niagara River and US is just right cross the river.

please carefully double check your record.

[dks]

Thank you for your question. One of the issues you can encounter when you are near the US border is inadvertent connection to a US carrier, even though you are in Canada. This is not a Bell failure. Radio signals do not know or respect international borders. That is very likely what happened to you. There are a number of things you can do. 

• Switch to Manual Network Selection: Go to your phone's mobile network settings, turn off "Automatic," and manually select Bell as your preferred network.
• Turn Off Data Roaming: Disable cellular data roaming in your device settings as a baseline precaution.
• Use Airplane Mode: If you are right on the border or taking a ferry, turn on Airplane Mode and use local Wi-Fi only.
• Contact Support to Dispute Charges: If you were billed while remaining in Canada, check your bill through MyBell or contact customer service at #611 or 1-866-310-2355.  

Thanks again for your question. 

[WelshTerrier]

Good day @Victorluan & Welcome.

Sometimes if you are close enough to the US border and the signal from neighbouring US networks is stronger than Bell's network, your device could automatically connect to a US network as if you are roaming. If this happens, any usage may accidentally be billed as roaming. In addition, as you mentioned in your post, you will likely receive a "Welcome SMS notification" that makes it seem like you are in the US.

Here are some tips to avoid accidental roaming charges when close to the US border:

• Turn data roaming off in your mobile device’s settings. Having data roaming off in your mobile device’s settings when close to the US border will help avoid accidental data roaming charges.
• Change your Network setting from automatic to manually selecting Bell as your mobile network in your device’s mobile network settings. This will help avoid & prevent unexpected roaming charges when living near the U.S. border. (Should you decide to visit the U.S., you will need to switch back to the automatic network selection setting.)

To turn off Bell's "Roam Better" feature, text REMOVEROAM to 8000.

If you'd like to unsubscribe from roaming, you can do so. Please contact Bell Mobility at: 1-800-667-0123  or dial *611 from any Bell mobile device. The service representative can immediately remove this while you are online. There are two options available for you: 

• Ask the Bell Mobility representative to unsubscribe you completely or
• Place a restriction on roaming that allows you to activate roaming on a need be basis.

Thank you for reaching out & posting your question on the Bell Community Forum.

Take care 

[RickSoo]

We were sitting in our house in Canada watching TV and my wife got the "you are roaming" TXT.  We figured that cannot be a valid TXT.  We are in our home in Canada.  We ignored it.  Got our bill on Wednesday and it showed charges for 4 consecutive days of roaming from the day of the one and only TXT.  We have had this Bell account ever since cell phones came out and never had roaming from our house in Canada occur.

I opened a Chat session to complain (because I could not get through via phone) and the Bell chat rep has refused to reimburse for those charges.  I have sent in a complaint via their resolve a concern page.  That was Wednesday Aug.12 and still pending a reply.