Unable to View Bills on Bell Website via Desktop Browsers – Anyone Else Having This Issue?

[QQMa]

I’m wondering if anyone else is experiencing the same problem with viewing bills on the Bell website using a desktop or laptop computer.

When I log in to my Bell account on the website and click “My bills”, no bills appear at all. Instead, I only see a banner that says “Get to know your bill better” with a “Start tour” button. Clicking the button does nothing, and the bills never load. A screenshot is attached.

Here’s what I’ve tried so far:

• Tested multiple browsers: Chrome, Microsoft Edge, Firefox

• Tried different desktop and laptop computers

• Cleared cache and cookies

• Logged out and back in

The issue still persists.

What’s strange is:

• I can view my bills through the Bell mobile app

• I can view them using a mobile phone or tablet browser

• My husband can log in to his Bell account on the same desktop computer and his bills show up normally

• I successfully downloaded my first bill on June 6, 2026 using the same desktop computer, but starting from July, the bills no longer appear

I contacted Bell customer service yesterday. The representative said she would escalate the case and have a technician call me, but the issue is still unresolved.

Thanks in advance for any insights.

[BellPatricia]

Hey there @QQMa 

Welcome to the Bell community, and thank you for all of the details and troubleshooting you have done already. We're glad to hear that a ticket has been created with our Technical team already. Have you hear back from them so far?

We are here to help, and we can certainly review your ticket if you're still having any trouble. I will send you a PM to get a bit more information. Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

@BellPatricia 

[ranui]

When I try to view my bill on the webpage I get sent to a page that says Get to know your bill better with a button to start tour. Clicking on the button does nothing and the page is a dead-end as there are no other options. I have tried other browsers, clearing history etc and still get the same results. 

 

[WelshTerrier]

Good Day & Welcome.

Thank you for contacting the Bell Community Forum.

To check your Bell bill online, go to Bell Canada, log into your MyBell account, and click on the My bills and payments tab. From there, you can view your current balance, check past statements, or download copies of your bill.

To login to your MyBell account, you will need to have your Bell login Username or Contact email address and the Password for your MyBell account.

I have included the following web link that will take you directly to the MyBell login website: MyBell account Login

If you continue to experience issues accessing this website:

• Verify your login username and password..
• Clear your history, cache, cookies & your password if you have previously auto saved it.
• Close your web browser.
• Open your web browser and go to MyBell account Login website. (Please note your password is case sensitive.)

Take care.

[ranui]

Hello,

I have tried all the trouble-shooting that was advised and am having the same issues as QQMa, only place I can see my bill is the app and that isn't the best

[BellPatricia]

Hey there @ranui 

Welcome to the Bell community, and thank you for all of the testing you have done so far. 

We want to help as best as we can and I will send you a private message soon to request some more information. Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

@BellPatricia 

[stangl5]

I have been having the same issue as  QQMa. Start Tour loop! I have also done the Clear your browser cache and cookies, or try using a private/incognito window and still START TOUR corruption. I can look at my other bell accounts for personal and business accounts and can view and download Bell bills. I can view profiles and updates are functioning but START TOUR corruption still presist with only one of my Bell accounts which happens to be my home use. 

Can you help?