Security Deposit Return

[Sellars]

Since I signed up with bell a few months ago I have gotten great service with no complaints until today when I called to arrange for my security deposit back. The customer service representative was great she took care of all my questions. The sad thing is that she informed me that when I signed up with bell a few months ago I was lied to about my security deposit the girl that signed me up told me I would get it back in 4 months but now I find out it’s 6 months. Now I have to wait another 2 full months before getting my security deposit back. Not good at all.

[WelshTerrier]

Good Day.

We do not have access to your account or billing records on this site. I would suggest that you contact Bell Customer Service & find out the status of your security depost.

In some cases, because of your credit rating or usage charges, Bell may require a refundable security (or safety) deposit. This may happen at any time during the term of your service agreement. We will give you the reason why we're asking for a deposit. When the conditions justifying the security deposit no longer apply (typically when you make six monthly bill payments in a row, in full and on time), Bell will apply the security deposit and any earned interest against any outstanding amount owing, then refund you the balance of the deposit, if any, within 30 days.

Take care.

[Olivergrd]

2 years after they never gave me my security deposit back (400$) ...

[WelshTerrier]

Good Day.

We do not have access to your account or billing records on this site. I would suggest that you once again contact Bell Customer Service explaining your issue & if you do not received a satisfactory answer from the service representative, then ask to speak to a manager.

Do you still have an account with Bell? If so, have you made all of your payments in full & on time over the last 2 years?

When a security deposit is returned, Bell normally applies the security deposit and any earned interest against any outstanding amount owing, then will refund you the balance of the deposit, if any, within 30 days.

Generally speaking, when the conditions justifying the deposit have changed (typically, when you make six monthly bill payments in a row, in full and on time) the security deposit is applied to any outstanding balance owing or refunded to you? Have you met this minimum basic criteria?

In some cases, because of your credit rating or usage charges, Bell may require a refundable security (or safety) deposit. This may happen at any time during the term of your service agreement. We will give you the reason why we're asking for a deposit.

If this is not the case & your account has not been credited your deposit or refunded to you; have you contacted Bell & discussed this with a Bell Customer Service Representative? If not, then you need to do so.

For postpaid, call: 1 800 667-0123 or dial *611 from any Bell mobile device  For Prepaid, call: 1-888-537-9999

Take care.

[SamJensen]

My 6 months is coming up tomorrow can I expect it to be put back into my account on my card tomorrow??

[WelshTerrier]

Good day.

This is a peer-to-peer web site. As such, we do not have access to your account & billing details. Issues such as this cannot be handled on the Bell Community Forum.

Generally speaking, when the conditions justifying the deposit have changed (typically, when you make six monthly bill payments in a row, in full and on time) the security deposit is applied to any outstanding balance owing or refunded to you? Have you met these minimum basic criteria?

Bell will apply the security deposit and any earned interest against any outstanding amount owing, then refund you the balance of the deposit, if any, within 30 days.

If so, have you contacted Bell & discussed this with a Bell Customer Service Representative? If not, then you need to do so.

For postpaid, call: 1 800 667-0123 or dial *611 from any Bell mobile device  For Prepaid, call: 1-888-537-9999

Take care.

[Fed up1]

I was required to give us a security deposit despite being a past Bell customer with great credit history, and they promised to return the deposit after six months and they didn’t. They credited my account with the amount as opposed to returning the money directly to me, good luck getting your cash back.

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum.

This is a community forum; a peer-to-peer web site. As such, we do not have access to your account & billing details. Issues such as this cannot be resolved on the Bell Community Forum.

Heh.... no problem. It is okay to shoot the messenger. It appears rather straight forward to me. Your account was credited with the security deposited as promised. Can you elaborate & provide us with further specific details if this did not occur? Please tell us more.

You said: "They credited my account with the amount as opposed to returning the money directly to me."

I have included a copy to the information that is readily available & was provided to you in your agreement when you signed up with Bell.

What is a security or safety deposit? (bell.ca)

If you wish to discuss this further, please contact Bell Customer Service: 1 800 667-0123 or dial *611 from any Bell mobile device or for prepaid, call: 1-888-537-9999

Take care.

[JRJR]

Hi.

I avail bell services, sim and device on october 2023. The agent require me cad500 security deposit. My question is how can i refund my security deposit since it is 1 year already.

[WelshTerrier]

Good Day & Welcome.

Thank you for posting your question.

This is a peer-to-peer web site. As such, we do not have access to your account & billing details. Issues such as this cannot be handled on the Bell Community Forum.

Generally speaking, when the conditions justifying the deposit have changed (typically, when you make six monthly bill payments in a row, in full and on time) the security deposit is applied to any outstanding balance owing or refunded to you? Have you met these minimum basic criteria?

Bell will apply the security deposit and any earned interest against any outstanding amount owing, then refund you the balance of the deposit, if any, within 30 days.

Have you contacted Bell & discussed this with a Bell Customer Service Representative? If not, then you should do so. Please call: 1 800 667-0123 or dial *611 from any Bell mobile device.

What is a security or safety deposit?

Take care.

[eric0209]

When I signed up for Bell Internet, I paid a security deposit of 200 Canadian dollars. However, after using the service for two months, I decided to cancel it because I needed to leave Canada. I paid the bill on time every month during these two months. So, how can I get my deposit back? Do I have to wait for six months?

[WelshTerrier · Accepted solution]

Good Day & Welcome

A cheque is mailed to your mailing address on file within 90 days of the date of your final bill. The refund balance for a Home phone or Internet service is held for 30 days (1 billing cycle) following the final bill, as other charges may apply (usage, long distance charges, etc.).

Have you have returned all of your Bell Internet rented equipment? E.g. modem. If not, you could be charged a non-return fee. This can take up to two billing cycles from the date you returned the equipment to receive the credit.

For further account & billing questions, you should contact Bell Customer Service at: 1 866 310-BELL (2355) or dial #611 from any Bell mobile device.

Take care.

[eric0209]

Thank you for your reply.

Could you clarify what you mean by "cheque"? Are you referring to the refund of my security deposit? I'm going to leave Canada soon, so if the cheque is mailed to the address I have on file with Bell, I most likely won't be able to receive it.

[dks]

That is correct. Any money owed you after your final bill will sent to you by cheque at the address Bell has for you on file. It will be in Canadian funds. 

[WelshTerrier]

Good Day.

That is correct.. After cancelling your service, if the address on file is incorrect, then you should contact Bell Customer Service at: 1 866 310-BELL (2355) or dial #611 from any Bell mobile device and provide them with your forwarding address.

Canada Post also offers a “Mail Forwarding* service for when you move or temporarily relocate. You can forward personal or business mail from your Canadian address to anywhere in the world. It will ensure you receive important mailings such as tax slips, licenses and health card renewals.

You can purchase residential “Mail Forwarding” from Canada Post when you change your home address.

Take care.

[Lona Jordan]

I want to know where the refund is exactly returned after six months, as the payment is on automatically subtracted from the bank account and not the Bell account.