Channel feed alternating between CNBC World & CNBC US

Skye
Contributor III

The feed is alternating between CNBC World and CNBC US.  This morning it was CNBC World (not Good) eventually it was changed to CNBC US (good).  It has now reverted back to CNBC World (Not Good).  

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Ed1
Contributor II

Happening again today. And don’t say it’s a CNBC issue. That’s not true. I pay BELL. It is BELL that is supposed to be providing me with this service. It is for BELL to straighten out with CNBC, not me. 

If Bell is charging money for channels then they are responsible for making sure the correct feed is being broadcasted.Its a phone call or email from the executive to CNBC to correct this situation. 

 

Dr Kevorkian
Contributor II

This is happening again. 2nd time in 2 weeks.

Dr Kevorkian
Contributor II

Will be seeing refunds? No point in paying for something I'm not getting.

I have both Bell and Roger’s, the feed on Roger’s Xfinity is fine, watching Squawk on the Street. Bell feed has CNBC World.

Justice
Contributor

I now have to listen to it on the Sirius XM app.  This is ridiculous.

Willow2019
Contributor II

Have the CNBC Pro so watching live stream on computer. Not sure how this happens. Someone is obvious sleeping at the helm.

RRKanata
Contributor

CNBC Squawk on the street is not beeing broadcasted again on BELL FIBE  Defaulting to world cnbc news. This has happened more regularly and CNBC is the only reasons we keep bell. I don't appreciate having to listen to the wed podcast of the cnbc app, when it should be broadcasting on 1509 and 509.

Bell is so disappointing. 

BellPatricia
Moderator

Hi everyone, thank you all for keeping in touch with the Bell community about this.

Our teams are working together to reinstate the correct feed as quickly as possible. Stay tuned, we will let you know once this has been resolved.

@BellPatricia 

SpencerL
Contributor II

This is the second time I've seen Bell broadcasting the wrong feed in the past few weeks. It's especially annoying on mornings when the US is releasing economic data (jobs, inflation, etc). It's now past 10 am EST and they still haven't fixed the feed.

Channel 1509 CNBC feed is broadcasting CNBC World instead of CNBC US again.  So the guide shows do not match what is being broadcast.

Willow2019
Contributor II

Finally back!

 

dks
Community All-Star
Community All-Star

I appreciate your frustration. Unfortunately the issue is at a level outside of Bell. The CNBC satellite feed comes from CNBC through another provider to Bell. Bell staff have indicated they are aware of and looking into the issue.

If posts on Reddit are accurate, CNBC is also aware of the issue. There are reports of this issue happening as far back as four years ago. Unfortunately there has been little change. All I can suggest is be a squeaky wheel with CNBC and let them know their feed continues to have a problem. 

I am a Community All-Star and customer. I'm here to help by sharing my knowledge and experience. My views on Bell and the Community Forum are my own and not the views of Bell or any of its affiliates.

Again. This is happening.  

Can you please finally correct this and stop waiting for someone to point out that again, the channel is on CNBC World instead of CNBC US?  AGAIN? 

Hi there @k2berman 

Thank you for your post.

The CNBC channel feed has been restored. Please reboot your equipment and let us know if everything is working properly.

@BellPatricia