Crave saying "subscription required"

[Maxima92]

I use to have Crave. But when I tried to log on it said get a subscription. As far as I know that I am stilling paying for crave. Everytime I contact Crave or Bell they explain to me how to log on like I am a idiot. Maybe the simple thing to do is just to cancel Bell altogether I don't know.

❗AI Summary:

Customers who subscribe to Crave through Bell Fibe TV, an alternate TV provided or receive Crave from Bell through their Mobility service can encounter a "subscription required" message despite having an active subscription. This message appears most when accessing Crave via the app on various devices (Phones, Tablets and Smart TVs).

The "subscription required" message originates in the account linking process between Crave (Bell Media) and your Bell Canada/MyBell profile.

Solutions and Troubleshooting:

Firstly, confirm you have created a Bell Media account, this will ensure that your credentials are available to sign into Crave directly or through your alternate TV provider with ease, while additionally providing a consistent experience across your Bell Media subscriptions in order to reconnect/disconnect your accounts without negatively impacting your Profile and viewing experience for Crave, CTV and Noovo.

Note: Customers have shared that it is easiest to use the same email address registered with MyBell or your alternate TV provider.

Create and link your Bell Media/Crave account:

1) From the Crave home page, select Sign In.
2) From the Sign In page, select Sign In Through TV Provider.
3) Next, you will be given a choice to sign in using a QR code or through web crave.ca/providername
4) After choosing QR code or web Sign In, select your TV provider from the list and enter the provider's credentials.

Note: If you already have an existing Bell Media Account already linked to your Bell Fibe TV account, it will be recognized at this step and you can enter the activation code and begin enjoying your favourite Crave content.

5) If you have not already created a Bell Media Account, you will be prompted to do so now as a one time requirement. Simply, provide an email address and telephone number, then choose your password. A verification email will be sent to the provided email address; complete your verification and you'll be ready to stream the best that Crave has to offer.

[TeeLo]

A Crave subscription came with new on mobile phone / plan, but subscription is not connected to My Bell. 
I am trying to sign into Crave app via Firestick on my tv, but the QR code which takes me to provider, and I select Bell. When I sign it it says You do not have a TV subscription linked to your account. I think it is connected to my mobile number but I don’t know how to link the two.

TIA

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum.

Just following up to see if you are still experiencing Crave app issues with your Firestick.

Amazon recently made some changes to their compatibility list of devices, as such, you should check to see if your Firestick is supported. The following Amazon Firestick devices are no longer compatible & supported by the Crave app:

• Fire TV Stick (Gen 1) - AFTM
• Fire TV (Gen 3) - AFTN

I can no longer access Crave on my Amazon Fire TV

Let us know if you require further assistance.

Take care.

[Fynn]

Go to the crave website and it’ll give you an option to activate account through provider do that

[WelshTerrier]

Good Day.

Thank you for the information that you have provided. As you know, this is a peer-to-peer website. As such, we do not have access to your account & billing records.

You should be able to confirm your Bell Fibe TV subscription and associated programming, including streaming services on your MyBell account.

Based on the limited information you have provided, it is unclear to me which Crave subscription you have enrolled & subscribed to. Crave can be added to your account as a Streaming service or as an Additional package in Movies & Series on MyBell.

For further assistance, I would suggest that you contact Bell Customer Service Fibe & Fibe TV app account support. 

Take care.

[Mica6]

I was gifted a basic Crave to enjoy for as long as I have a mobility service. I have activated it and enjoyed for about two months and now it doesn’t work anymore. Why?

[WelshTerrier]

Good Day.

Thank you for posting your question.

It is somewhat difficult to answer your question with the limited information you have provided. We would like to assist you. In order to do so, we will need for you to tell us more.

Keep in mind, this is a community forum, a peer-to-peer website. As such, we do not have access to your account & billing records. Please elaborate on your statement: "I was gifted a basic Crave to enjoy for as long as I have a mobility service."

1. Was Crave included a as part of a 24-month promotion for eligible Ultimate plans?
2. Did you change plans recently?
3. Was Crave included as part of TV and Internet bundle? E.g. "Get 2 months on us when you subscribe to Crave with select TV and Internet bundles."

Have you verified that Crave is still activated on your MyBell account? How are you accessing Crave? Mobile device, tablet, streamer, Firestick, etc. Are you logged in with your MyBell username and password?

Have you contacted Bell Customer Service to verify the details associated with your Crave subscription? 

Crave Mobile Offer | Promotions | Bell Mobility

Bundles | TV, Internet & Home phone | Bell Canada 

Let us know.

Take care.

[Muddym]

I have a new phone plan with a free subscription to Crave with adds and it is not working now.  I get the app up but it wants me to pay.

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum.

Has your Ultimate plan been activated? If so, you will be given access to Crave Basic with Ads for a period of 24 months. You will receive an email or text message with information on how to link your Bell Mobility mobile phone number to a new or existing Crave account. Once you have successfully linked your Crave and Bell Mobility accounts, you can start to enjoy Crave.

1. Have you received an email or text message with information on how to link your Bell Mobility mobile phone number to a new or existing Crave account?
2. Have you verified that the Contact email address that you provided to Bell is correct? You can check this out by logging in to your MyBell account.
3. You should also check your Junk email folder to see if the email is there.

Crave Mobile Offer | Promotions | Bell Mobility

Take care.

[Keith-]

I'm hoping this catches the attention of a Bell employee, but my cell plan includes Crave, however, I don't seem to find any way to activate that subscription. When I link my account from Crave to Bell, it says no active subscriptions.

What do I do to get it activated?

[Keith-]

[BellAntonie]

Hey there @Keith- ,

Welcome to the community and thanks for your post.

Having trouble activating your Crave Standard with Ads offer? Receiving a Crave "Subscription Required" message?

See How to access Crave and troubleshooting 'Subscription Required' message for a step by step walkthrough.

You may encounter a "subscription required" message. This message appears most when accessing Crave via the app on various devices (Phones, Tablets and Smart TVs) when the Crave Standard with Ads offer has not been properly activated.

The "subscription required" message originates in the account linking process between Crave (Bell Media) and your MyBell profile.

To properly activate the Crave Standard with Ads mobility offer, follow along with the steps below:

1. Ensure you're using the correct activation link.
   • You will receive an email or text message with information on how to link your Bell Mobility mobile phone number to a new or existing Crave account. 
2. Enter the email address associated with your MyBell account.
   • When prompted, enter your mobility number associated with the Bell Crave Standard with Ads offer.

   NOTE: If you have multiple numbers on your account, make sure you enter the correct number the offer is attached to. Using an ineligible number will cause activation errors.

3. Create a Bell Media Crave account or Sign In to an existing one.
   • Create your Bell Media Crave account. Note: It's best to use the same email address used with your MyBell profile.
   • If you already have a Bell Media/Crave account, simply sign in.
4. Validation and activation
   • Once validated you will be taken to a confirmation screen, and you are now ready to stream the best Crave has to offer.

   Note: You should not be asked to pick or pay for a subscription. If you see subscription options, you have not correctly activated the offer. Revisit the steps above.

Let the community know if you have more questions.

[Keith-]

Hey,

Thanks for the reply. I can't seem to find any email or text that says I need to activate or has a link. How would you recommend I go about getting Bell to re-send me that link in a text or email?

[BellAntonie]

Thanks for letting us know @Keith- , 

I will be reaching out via private message to assist further and see what is causing the issue.

Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

Looking forward to hearing back from you.

[Keith-]

Thanks for fixing my issue and reaching out via Private Message

[Kagg70]

I am a new Fibe customer and I have activated my 3 streaming services however my Crave will not connect. I have a Firestick. It says my login or password is incorrect. It is not. Sometimes it says I don’t have a subscription but I have and my account shows everything activated. I have tried the Crave app directly as well  as the Bell  app. Any suggestions before I call?