Fibe TV App HDCP Error on Mobile Phone

[Shawn777]

The Bell Fibe TV App was working great on my Motorola RAZR+ phone for several months. 

After an app update some time ago, it no longer displays any channel and instead shows the following error:

"Something went wrong.  Please ensure that the TV you are using is HDCP compliant and you are casting with AirPlay or Chromecast"

I am just attempting to watch TV in the app on my phone, and I am not casting or using HDMI, so HDCP should not be an issue.

[AP_L]

Like i said, use chrome in desktop version in android: i'm using the tv.bell.ca/home website (using the "show as PC website" option in chrome android) and it's working like a charm.

[chgrbt]

Hey @Shawn777, good advice, worked for me. Thx

[chgrbt]

Fyi on this HDCP error, I got it again but this could be attributed to the recent upgrade to Android 16. After an uninstall and reinstall of the Fibe TV app, now there's no HDCP error when playing a tv show on Android phone.

[chgrbt]

Hi, although the HDCP error can be resolved by uninstall and reinstall of the Fibe App on Android, is this something the developers could look into? Despite the fact a resolution works, why does this HDCP error happen? The error came up again on my device, which prompted me to post again.

[WelshTerrier]

Good Day & Welcome

Thank you for sharing this with the community. As you mentioned the HDCP error can be resolved by removing & reinstalling the Fibe App on an Android device.

Bell's development team monitors this website for ways & means to improve their products. We appreciate your input and suggestion.

Take care.