- Community Home
- TV & Streaming
- Re: How to program remote to work with TV?
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Mute
- Printer Friendly Page
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
10-26-2021 08:11 AM - last edited on 09-04-2022 10:31 AM by BellPatricia
I reprogrammed my new remote and now my TV won’t turn on.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-08-2025 04:59 PM
I took a look through the other posts on this problem and was able to take care of mine by resetting the receiver or "box". I'm a firm believer in "Forums"
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-09-2025 07:20 AM
Good Day.
@JesseJ Glad to hear that your new Samsung TV is now connected to your Fibe TV Box.
My next suggestion would have been for you to press the Multifunction button on the VIP7802. A menu will pop up with options to Pair/Unpair accessories, Reboot, Factory reset etc.
FYI only. I did not receive your email yesterday. There is no means to send an email to a member of the Bell Community Forum.
The Bell Community Forum has a Private Messenger. I have included a couple of web links at the bottom of this reply that may be of assistance to you in the future.
Please check out the following:
Community help - Private Messenger
Thank you for sharing this information with the community.
Take care.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-07-2025 02:23 PM - last edited on 03-07-2025 02:26 PM by BellPatricia
Bell slim remote not configuring to Sony Bravia X A95L
My issue is that I followed the instruction to pair the slim remote to the TV by following the 'press option 3 seconds ...etc ...steps ". The TV does shut off and I do press the Select button, green light flashes twice. However when I press the power button on the slim remote, the TV does not turn on. Any clue why that is?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-08-2025 07:04 AM
Good Day & Welcome to the Bell Community Forum.
This is a very common setup issue with most new TV's today. With the expansion of TV models & the vast array of new features that accompany Smart TVs & their peripherals, you will encounter this problem.
Many of the popular TV manufactures have expanded their list of remote codes that they are using. Your remote control is not paired properly with your new Sony Bravia X A95L TV. It needs to be programmed with the correct Sony remote code.
Before you start, you need to obtain the correct remote-control code for Sony Bravia TV. The model number you have provided is either incorrect or incomplete. The model number may be found on a sticker on the back, on the front lower portion of the frame, or in the System Information menu. You can also check the cover of your TV manual or purchase receipt for the model number. Model number example: KDL-65HX729
Once you have the correct model number for your TV, please enter this information into the following web link. This will provide you with the correct remote control code for your Sony TV. Remote Control Codes & Programming
To begin with, you will need to reset your Slim remote control to factory settings.
Note: the remote will no longer control the TV and audio devices you have programmed.
- On your remote, press and hold the Options button for 3 seconds, until the green light flashes twice.
- Within 10 seconds, enter 0000.
- Press Select.
- The green light will blink twice to confirm the commands have been successfully cleared.
Now that the remote has been reset to factory settings, the next steps will guide you through programming the remote using the appropriate code.
- Press and hold the OPTIONS button for 3 seconds until the TV light flashes twice.
- Enter the 4-digit code from the previous step using your remote. You must enter the code within 10 seconds. If correct, the TV light flashes twice. If incorrect, it lights up for 2 seconds.
- Press and hold the POWER button.
- Once your TV turns off, release the POWER button and press SELECT. The TV light will flash twice to confirm it has been successfully programmed.
- Test the TV commands (volume, power).
Note: if the TV commands are still not working, you may need to repeat the steps above using another code. If no other Sony codes that are available work, you will need to contact Sony tech support to obtain assistance.
- 0019 0161 0162 0163 0164 0181 0208 0315 0399 0400 0402 0434 0499
- 0500 0501 0502 0503 0504 0506 0507 0508 0509 0512 0823
Take care.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-11-2025 11:35 AM - last edited on 03-11-2025 11:42 AM by BellPatricia
My volume is not working on the voice command remote. I’ve done the troubleshooting on the bell app. I’ve had this issue before and now I can’t remember how I fixed it.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-13-2025 12:16 PM - edited 03-13-2025 12:21 PM
Good day @Denise12345
Welcome to the Bell community.
Can you try resetting the remote to factory settings? Simply select settings from the home screen > Scroll down to the support section > Select remote settings > Select reset.
Then, follow the steps below to program the Voice remote to control your TV.
- Select Settings from the home screen.
- Scroll down to the Support section and select Remote Settings.
- Select Setup.
- Press the mute button on your remote.
- If the sound on your TV is muted, select Done. *If the sound on your TV isn’t muted, select Try again.* Repeat until you’re able to mute your TV.
- Press OK on your remote again to exit.
Let us know how everything goes,
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-27-2025 07:34 AM - last edited on 04-28-2025 09:36 AM by BellDRock
In 3 years we have had a lot of issues with the voice activation not working. Each time we have to reboot the box. Every so often the remote unpairs and we have to call tech support. Last time I was on the phone with them for 2 hours. As a result one remote has been unpaired for over a week to avoid another 2 hour call.
I am curious if these issues are fairly common.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-29-2025 10:07 AM
Hi @Berly
Welcome to the Bell community 🙂
If you are still having trouble pairing your remote to the TV we recommend following these steps on how to factory reset the remote
Let the community know if you need any more help.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-29-2025 10:37 AM
I have performed a Factory Reset many times. I have rebooted the receiver many times. I have rebooted the modem many times.
I have far too many issues with the remote.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-30-2025 09:48 AM
Good day @Berly
Thank you for your reply.
Perhaps you simply need to unpair/pair the remote. Just follow the steps below, and then let us know if you are still having trouble.
- Press the little Multi Function button on the side panel of your receiver to bring up the Menu.
- Select unpair remote.
- On the remote, simultaneously press the Pause/Play button and the Home button until the light on the remote starts flashing red (approximately 3 seconds)
- Press OK on the remote
- Press the home button on the remote
- Select Support or Settings
- Select Remote settings
- Select Setup and then follow the prompts to pair remote with your TV
Let us know how everything goes,
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-27-2025 11:54 PM - last edited on 07-28-2025 07:50 AM by BellDRock
Just had Fibetv installed 2 days ago and having issues with one of my tvs and receiver. When I hit the power button to turn off my tv I get a msg on the screen that doesn’t go away and my tv remains on with this msg “fibetv no signal please check the input connection. Only way I can actually turn off my tv completely is to use the tv converter as it won’t turn off completely with the Bell converter. I can turn the tv on with my Bell converter though. I did a Bell test of my modem, etc and it said there was an issue but didn’t explain what the issue was. My other tv and Bell converter is working fine. What might be the problem with the other tv with the msg coming up?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-28-2025 06:24 AM - last edited on 07-28-2025 07:51 AM by BellDRock
Good Day & Welcome to the Bell Community Forum.
Thank you reach out to the community. Have look at the following suggestions:
- Please verify that you Bell Fibe TV receiver is securely connected to the HDMI input on your TV. Now turn on your TV using your TV remote. Verify that the corresponding HDMI input is selected. You should now view a Bell logo on your screen. If this does not solve your problem, go to the next step.
- Your TV and the Fibe TV box are either out of sync or your remote is not programmed correctly to match your make & model of TV. Please follow the instructions that are included in this next web link below
If none of the above resolve your problem, please run the Bell Virtual Repair Tool. Please refer to the following web link for instructions: Fibe TV: virtual repair tool and support
Should you still require assistance, please call Fibe TV tech support at: 1 866 797-8686
Take care.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
10-11-2025 10:04 PM - last edited on 10-12-2025 09:47 AM by BellPatricia
I have a bell remote that will not pair with my tv. I have done all the trouble shooting as you suggested. My remote does not have an options button on it. I’m at a loss as to what is wrong. Can you please help.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
10-12-2025 06:20 AM - edited 10-12-2025 06:35 AM
Good Day & Welcome to the Bell Community Forum.
Can you please provide us with a few more details so that we can better answer your question?
- Which Bell TV service do you subscribe to? Fibe TV, Fibe TV App or Satellite TV
- Which model of Bell TV receiver is connected to your TV?
- Does your remote have a clear sight path to your TV & Bell receiver? Is there anything blocking the front or TV or receiver that could obstruct the signal?
- Which remote control are you experiencing the signal issue with? Is it an IR remote? E.g. Bell Slim remote, Bell Streamer, etc.
- Is this a new remote control? Has this remote control previously controlled this tv? Have you checked the batteries?
Have you tried to do any troubleshooting? Please refer to the following web link for further troubleshooting remote control issues. Programming, fixing or replacing your Bell Fibe TV remote
Are you using a Bell Streamer remote? If so, please check out this article Help with the Bell Streamer remote : Pairing the remote using Bluetooth
Is your remote control less than a year old? If you have never ordered a new remote, the warranty period would start from the date you received your receiver. If your remote is no longer under warranty, you can order a replacement from Bell online at the following links:
Bell Fibe TV - Equipment - Remotes
Remotes | Fibe TV | Bell Canada
Bell Satellite TV - Equipment - Remotes
Remotes - Satellite TV | Bell Canada
Take care.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
12-20-2025 10:06 AM - last edited on 12-20-2025 10:31 AM by BellPatricia
Trying to connect my IR 6.0 remote for a TCL QM8 TV, but the TCL brand is not on the Device Code list. Is there an updated list?
New to our forum? These guides will help you find your way around quickly.
- Welcome to the Community!
- Log in/Register
- Community guidelines
- Community help
- Meet the Moderators
- Bell Community All-Stars
- How to send a private message
- Existing customers, login to MyBell to see exclusive offers
- What's on Crave
- What's on Free Preview
- Mobility phone & device catalog
- Latest in the Community

