Pixelating and Audio/Sound drops on channels

[Stocklead]

TV loses sound. Pixelize and random return to guide page. Will running CAT cable directly to the TV help?

[BellPatricia]

Thank you for keeping in touch @Wakka197 

We are checking into this further and will be sure to update you soon.

@BellPatricia 

[Wakka197]

So at 12:36 today cnn news central was on cnn the picture froze and sound and then channel went blanks for a few seconds today . So I’m reporting to say what happend . 

[Wakka197]

Pacific time zone . And on the app too it happend bell Fibe app . I checked on my phone . 

[BellPatricia]

Hey there @Wakka197 🙂

Have you noticed any more trouble with CNN on the Fibe TV app?

[Wakka197]

Thanks bellparicia for writing back . Everything working so far today . I been having no problem from morning till the evening so far . 

[Lionel]

Its happening on the 6131 satellite receiver. I have 2 receivers. Both are experiencing the same thing. I did all the diagnostics....I have concluded that the fault lies with bell...perhaps a satellite issue.  Been a long time bell subscriber,  but now I'm shopping around. 

[dks]

Are the issues tied to a particular channel? And weather? Your location by province might also be helpful. I have Bell Satellite in two locations in Ontario and seen no pixilation or audio drop or out of sync. 

[Lionel]

I'm in quebec.  The picture stutters, not pixels,  I have 2 of the same receivers 6131,satellite. tsn 1400 stuttering on both receivers .seems like a bell issue...all diagnostics performed...all passed. Weather's been great... 

[dks]

Thank you for the clarification. Single channel stuttering usually suggests a transmission issue from the originating source as opposed to a Bell provisioning issue. Bell's uplink site to the two Telesat Nimiq (4 & 6) satellites is in Toronto. All signals from providers are received there and fed to the satellites. A single channel issue indicates there is a problem with the feed to Bell's uplink site from the signal originator. Thanks for posting. 

[budwich]

I have been seeing "blocking" / pixelation on tsn1 (ch 1400.... transponder 06) on a sat box 9242 while not on a 9241.   This happens even when tsn1 and tsn3 are showing the same feeds as in the US open for example.   TSN3 is fine (of course, a different transponder).   I haven't noticed an issue with any other channels... but then again, who "surfs" the entire bell sat channel lineup.  The funny part about this is that during the previous bell sat issue with "stuttering channels"  that took bell about 3 months to rectify, on my system, the 9241 had the problem while the 9242 didn't.   My guess, at this point, is the "fix" that bell used for the "stutter" and also the change to some SD channel formats / decoding might not be totally "debugged"... maybe ,,, 🙂

[Wakka197]

Sounds like you are having problems like people been reporting . So I can see that bell will look into this . Cause I have had problems and have reported  on here . And they have looked into it .

[budwich]

I contacted Bell about a somewhat related problem (unable to sync subscribed channels).... related because I was trying to check whether my other receivers had an issue with 1400... I found one of my other receivers had lost some of its subscribed channels include ch 1400.  😞   They were able to do what the on-line sync couldn't (unexpected error).   I mentioned that tsn1 (ch 1400) was pixelating on another receiver.  The agent indicated that there was no reports of issues like that.   Then, while my troubled (unsync'ed) receiver was getting reprogrammed, I eventually brought up the ch1400.  Guess what, it wasn't pixelating but was doing the "stuttering" / almost like "reduced resolution" that was reported on various internet groups back in the spring and for which bell had released a firmware update but it was supposedly only for 9242?   Anyway, this leads me to believe there might be some issues with the SD "SD transition" along with Satellite channel "migration".  In this case, its with an old 6141.   Anyway, the agent marked a report.   We will see what becomes of the issue.

[Wakka197]

And it happend yesterday for a second on cnn pixalation and freezing . For 2 seconds . But started . But cnn never done this before I started putting up here . It was usally sportsnet pacific during hockey season . That it happens . 

[budwich]

The TSN1 (ch 1400) seems to have issue around areas of the picture that have large degrees of contrast 
"transition" / movement.... ie. white to black / dark or movement, either panning or physical element / person in the picture.   Its almost like it has an issue with "edge / aliasing" which I think is dealing with the decoding of the compressed data stream.

[Wakka197]

I will look to see if I have same issue