Unable to log into Sportsnet on my AppleTV - Sportsnet crashes and will not open

[Jdsimon82]

I am having issues logging into Sportsnet on my AppleTV. I have updated to the latest TVos. I have done the delete the app and install again multiple times but it does not work. I am able to load the login page on my iPhone and enter my credentials correctly but Sportsnet then crashes and I cannot open it. 
I am able to get Sportsnet to work on my phone, browser, etc. 

[BellPatricia]

Hey there @Jdsimon82 

Welcome to the Bell community, and thank you for your post 🙂

The community is here to help as best as we can.

Please clarify which model of Apple TV you have, and what Firmware version it is running.  Are you logging in directly with a Sportsnet+ account, and when the app crashes is there an error message, or does it just close on its own?

When you log in we recommend that you avoid using the autofill password option. Please follow these steps in order, and then let us know if you are still having trouble. 

• Delete the Sportsnet app
• Restart your Apple TV completely.
• Reinstall Sportsnet and then manually type your username and password directly on the TV screen.

Hope to hear from you soon,

@BellPatricia 

[Jdsimon82]

Thanks. I tried the steps outlined and Sportsnet still crashes. 
I have the 4K AppleTV running tvOS 26.6, which is the latest version. 

[BellPatricia]

Good day @Jdsimon82 

Thank you for your reply. 

Can you also clarify if you log in directly with a Sportsnet+ account or if your subscription is through Bell? Also, what exactly happens when the app crashes? Is there an error message, or does it simply close on its own?

@BellPatricia 

[lbe]

I am having the exact same issue. started yesterday. The app will immediately crash back to the home screen once I have entered my bell credentials. The app on the apple tv works fine before you enter credentials. I have also added credentials from a sportsnet subscription and it works fine so there is some issue between BELL/SPortsnet app with authentication. I have reset my entire appleTV, cleared cache, history, credentials , changed wifi , power sources . Everything. 

[BellPatricia · Accepted solution]

Hey there @Jdsimon82 & @lbe 

If the app continues to crash on your Apple TV after trying the troubleshooting above we recommend that you provide feedback directly to Rogers via social media ( Xor Facebook) so they can further investigate and resolve any issues.

You can also chat with Sportsnet directly on their website to report this. 

Let us know how everything goes,

@BellPatricia 

[lbe]

Hi ,

this definitely does not work. I’ve done it a ton of times. It’s an authentication issue between bell and sportsnet.  I’m guessing cause the app is created by rogers media.  Rogers and bell need to figure out a solution 

It’s a straight crash , with no spinner.  It’s an authentication issues. Most likely with the token handshake.  I’ve tried with Roger’s and a sportsnet login and they both work. It’s a bell / Roger’s issue. 

[Jdsimon82]

This makes sense to me. 

@BellPatricia - I put a ticket in with Sportsnet and they told me it was a Bell issue. As you can imagine it’s quite frustrating that no one is able to assist. Any further suggestions?

[lbe]

Ask them to roll back whatever update they did or re-sync bell accounts.  They should be looking into the change from a few nights ago.  They most likely did an upgrade to the app that is causing this issue. 

[Kiwi123]

I am having the same issue! 
What do we need to do? 

[Yogi23]

I am having the exact same issue. It started about a week ago. I explained to them I was not having an issue with the subscription but with the Sporstent app. Your advice to contact Sportsnet falls on deaf ears. I contacted Sportsnet and this is what they said to me: 

23:58:17) Stephen S: Since your subscription is through a TV provider you have to contact your TV provider if you are unable to access your account/subscription on app or the website.
(00:00:03) Stephen S: Please contact your TV provider bell and they will be happy to help you.
(00:00:56) Stephen S: Thank you for contacting Sportsnet+. Good Day ahead.

[Yogi23]

When I create a Sportsnet+ account the app works fine. As soon as I try to log in with the TV provider that's when the app crashes. There is no error message. The app just will not launch. It appears to try to launch but glitches and just stays the same. I can log in on my phone and my laptop to watch sports. It appears the problem is when you try to log in through your Bell account. I have tried manually logging in as was suggested. Nothing works. Of interest, I have a second Apple TV in my basement and it seems to work fine. 

[lbe]

What is the model on the one that works and the model/ specs on the one that is not working ? 

[Lizzy1]

I am having the exact issue and have tried everything 

How can we fix this?

[lbe]

Doesn’t sound like there is going to be a fix.  None of these corps are going to take ownership so therefore they will pass the buck for as long as it takes.  The best you can hope for is for an update to happen or enough people complain on social media or just cancel your subscriptions. Good luck