Unable to login to the Sportsnet Now app with MyBell credentials

[HBillyJr]

Unable to Login to the Sportsnet Now App with TV Provider option as I have in the past using my Bell credentials?

Error messages.

[Forcerecon]

When I log into the Sportsnet app to watch a hockey game it tells me it’s not part of my subscription yet I have all the Sportsnet channels on satellite?

[WelshTerrier]

Good Day & Welcome.

Thank you for reaching out to the Bell community. 

What type of device(s) are you using? Do you still have access to Sportsnet on your TV receiver? Are you also getting any error messages? E.g. "bad request" error message, etc.

Please check out the following & let us know if your problem has not been resolved:

• Ensure you are still subscribed to Sportsnet in your MyBell profile.
• Restart your device and your internet connection.
• Uninstall/reinstall the app.
• Can you try to access Sportsnet from a different device?
• If you are encountering an error, have you tried to simply to refresh the page when presented with this message while attempting to login. After the page has refreshed, your login should be successful.

Let us know.

Take care.

[Stevendean]

Same problem...full sports package but the App tells me I'm  not subscribed....  it worked a month ago...why not now???

[ImOnlyHere4Help]

I am, like others unable to view any events through Sportsnet online services while signed in using my service provider(Bell) credentials.
Yes, I have access to all my subscribed Sportsnet channels and can view them on my Bell Expressvu 

Yes, those channels are visible in MyBell profile.

Yes, I have tried uninstalling and reinstalling the app(iOS,Samsung TV app), clearing app cache, sign out and back in, “ event is not available…” 

Using the Sportnets app(8.41.0) on i0S - login is successful using my bell credentials through the TV service provider login method, using the Bell option.
Once signed in, all current live content is visible with the same lock icon "This event is not available with your subscription". The same content that is visible on the Sportsnet app is accessible on Bell expressvu and I can watch them with no errors/restrictions.

Using Sportsnet on Web browser(Edge, Chrome) yield the same results, Login successful with Bell service provider credential's, all content has same lock icon and message "event is not available…"

I also have with my expressvu channel package TSN, and have no issues viewing events using the same Bell credentials logging in to the TSN app(iOS, Samsung Tv, Web Browser) using Bell TV service provider method.

This appears to be a Bell <--->Sportsnet authentication issue

[nath999]

I was able to at least solve my issue where Chrome was saying I didn't have an active subscription. It was working incognito and in Edge. 

Settings > Privacy and Security > See all site data and permissions > Search Sportsnet > Delete all entries under it > Restart Chrome > Re-login.

[oftheball]

We tried to log in with our Bell info to the Sportnet app and it won't let us.  We are not happy with the lack of service from Bell 🙄