Forum posts

Resolved! How do I transfer my SIM card to my new device?

Can someone give me step by step directions on how to transfer my phone number to my new device.  Both devices are Iphones, but my current phone has a physical sim, and the new phone would be eSim.  When I power on the new phone, does it prompt me to...

Aptic by • Regular Contributor III
  • 464 Views
  • 5 replies
  • 5 likes

Resolved! Tablet data plan has no access

I have an Android device I purchased outside of Bell that has a SIM slot for data. We have 7 lines on our account with a pile of sharable data and want to access that data pool from the Android device.I added a tablet plan and inserted the SIM, but w...

JMR by • Contributor
  • 3008 Views
  • 7 replies
  • 8 likes

Resolved! SMS not received but can send, works after sim swap

I have a BYOD phone (A8) that seems to have an issue, it will not receive SMS messages. If I swap the SIM card with another phone, they both work fine, then when I swap it back it works fine for about 24 hours. It's possible the same thing would happ...

JDF1979 by • Contributor
  • 2141 Views
  • 7 replies
  • 3 likes

Resolved! SIM card not supported

I recently had to suspend my service as I misplaced my phone. I have since found it and restored my service; however, I am now getting a message that my "SIM card is not supported." I live in a very remote community so getting to a Bell store to spea...

MrsP by • Contributor
  • 959 Views
  • 1 replies
  • 1 likes