Fraud Alert: Phone Call Offering a New Modem

[dks]

I received a strange phone call this morning. The number was a local call. When I picked up, the computer voice said they were calling from Bell and Bell was upgrading all lines to fibre. The voice offered a new modem for this new service and asked me to press 3 to enter my account information. 

Nope. Goodbye. 

First, I have Bell fibre and have had it for the last 18 months. Second, I have the latest modem, the Giga Hub. Finally, Bell doesn't ask for my account credentials on a cold call. 

Beware. Never, ever give your account information to an unsolicited caller like that. Stay safe, friends. 

--------------------------------------------------------------------------------------------------------------------------------------------

❗AI Summary:

This topic outlines a scam involving fraudulent phone calls targeting Bell Canada customers. The scam involves an unsolicited call with either a an automated or human voice claiming to represent Bell Canada. The voice announces an upgrade to fibre and/or offers a 'new modem' that can be provided. The voice then prompts the recipient to press a number to enter their account information.

The original poster identified this action or behaviour as fraudulent as they knew that Bell will never ask for account credentials in an unsolicited call.

Solutions and advice shared by users in the forum thread include:

• Never provide personal or account information to an unsolicited caller.
• If you are ever unsure about the legitimacy of a call, the recommended course of action is to hang up and call Bell directly to verify the information or offer.
• Be aware that scammers can spoof caller ID to make it appear as though the call is coming from "Bell Canada". One user reported receiving a suspicious call where the caller knew their first name and general location, yet they correctly identified it as a scam and ended the call.
• Official Bell Moderators have confirmed the suspicion of fraudulent activity and has shared the following links to help recognize and prevent fraud:

What does fraud look like?

Do you suspect fraud? What to do next

Service provider impersonation scam

[Johnxxxxxxxxxxx]

Just got the call today. They didn’t ask for account info, but they asked me to look at myspaceip and then download conectwise control app and type in a 5 digit code.  I followed all instructions except putting in the code.  I knew this would give them remote control of my info so I said I was busy and would call back later. He began to say all kinds of panicked stuff trying to pressure me into doing it. lol. Nice try 

[dks]

Nice catch! To be sure, downloading unknown software is always a serious risk, but you did not complete the task the fraudster asked you to do. Good for you! 

[JR2]

Yeah, there was a news article about a woman around here who fell for it totally.  

[Sharon2]

I got the same call this morning.  Hung up immediately.  

[WelshTerrier]

Good Day & Welcome @Sharon2 

Thank you for sharing this with the Bell Community Forum.

As you already known, this was not Bell calling. It was a fraudster trying to scam you. 

It is a never-ending battle. Scammers will try everything & anything to make you believe in them!

Never share any personal information with anyone you do not know or trust! Do not open web links or messages in emails or text messages! Hang up.

When in doubt, call Bell: 1 866 310-BELL (2355) It is far better to be safe than sorry!

Please check out the following web link that I have provided for you below:

Service provider impersonation scam - Bell

Take care.