dks,
Nobody suggested that Community All-Stars control Bell’s technical decisions.
The criticism is that you repeatedly step into legitimate customer complaints, not to acknowledge the problem or support improvement, but to explain why Bell’s decisions should simply be accepted.
Your Giga Hub 2.0 and pod work for you. Fine. Nobody is trying to take them away from you. Some of us are asking Bell to provide an additional option for customers who need or prefer a proper network handoff, can manage their networks better than Bell, can implement stronger security, and do not want Bell having visibility into the devices inside their homes.
Bell’s responsibility should end at the service demarcation point. My firewall, routing, Wi-Fi, devices and internal network are none of Bell’s business. Allowing Bell equipment or personnel to identify what devices I own is an invasion of privacy, regardless of whether vague authorization is buried somewhere in terms that almost nobody reads.
Saying that the forum “supports Bell’s options but not others” confirms the issue. That is not neutral peer-to-peer assistance. It is simply repeating Bell’s position and dismissing reasonable alternatives.
“Consumers can make choices” is hollow when the choices are to accept Bell’s locked-down gateway, tolerate reduced performance, buy expensive unsupported bypass hardware, or leave Bell entirely.
Even leaving Bell is not necessarily a meaningful alternative. Several competitors use Bell’s own fibre infrastructure yet are apparently unable to offer the same speeds Bell reserves for its direct customers. Whether that results from technical, wholesale or commercial restrictions, it raises an obvious question about how much genuine competition and customer choice actually exists on Bell’s network.
Since you acknowledge that you have no influence over Bell’s technical decisions, perhaps stop making excuses for those decisions and allow affected customers to press Bell for a proper solution.
