Wireless internet unable to connect - virtual repair failing

[mggf]

Every week it loses the connection to the tower and I need the switch off its little box and unplugged and replug the modem. 
Virtual repair is useless, it never completes its routine.

Chat won’t transmit a complete a sentence 

On the weekend there’s never anyone to help you.

Does anyone at Bell actually check any of these things?

[WebGeeks · Accepted solution]

I believe Bell forum moderators monitor these posts, but are not Bell Technical Support. The forum here is more for getting help from the community. Given your post, I would call into Bell Support and have them take a deeper look.

The fact that the virtual repair tool never completes, seems to suggest something is wrong possibly between Bell and your hub.

About 4-5 months ago, I lost my connection everyday and had to reboot the hub. It turned out the hub was at fault and they can send you a replacement, even if everything checks out fine. In my case, they couldn't find a problem, but ask for a replacement anyways. The new hub solved the problem and has been good ever since.

[WelshTerrier · Accepted solution]

Good Day.

Thank you for posting your question. Bell moderators review all posts on the community forum.

As a starting point, please describe for us in detail the issues that you are experiencing.

1. You mentioned that this is a weekly occurrence. Do you lose your connection on a specific day or time?
2. Is weather a factor?
3. Have you checked your cables and connections ensuring that all are securely fastened?
4. Is there any line of site issues associated with your antenna?
5. Any trees or obstructions that could impede your wireless signal?

What troubleshooting steps have you taken beside switching off the box & unplugging your modem?

1. Please reboot your Power over Ethernet (PoE) adapter by unplugging the power cable, waiting 30 seconds, then plugging the power cable back in.
2. Wait one minute, and then restart your Home Hub modem by unplugging the power cable, waiting 30 seconds, then plugging the power cable back in.
3. Now try running Bell's  Virtual repair tool.
4. Have you contacted Bell Wireless Internet Tech Support? There may be a glitch or issue with your modem. A tech visit may be needed to verify the cause of your signal loss.

If the problem persists, please contact Bell Internet Tech Support at: 1 866 310-BELL (2355)

Take care.

[BellPatricia]

Hi there @mggf 

Thank you for reaching out to the Bell community.

We wanted to check in to see if you are still having trouble after trying the suggestions from @WebGeeks & @WelshTerrier.

Keep us posted, we are here to help if you need anything else.

@BellPatricia 

[mggf]

Sorry, I didn’t respond sooner.

Anyway… Yes, I just rebooted again now.. I did as no response on line at all. I tried the Virtual Repair and as usual after adding my phone number as requested the screen clears, then it tells it it will take 5 to 20 minutes but after an hour it’s still telling me the same thing.

[mggf]

That’s my issue: reboot, reboot, reboot, reboot….. try to phone Bell Tech.. no one there.. “call back later”.

My own router has auto reboot settings, why doesn’t the modem?  

[BellPatricia]

Hey @mggf 

Thank you for getting back to us. Let's review this a bit further together.

I will be in touch via PM shortly to get some more information. Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

@BellPatricia 

[CBSTRONG]

What number do I call for issues with Bell Mobility home internet?

[dks]

Thanks for your question. You can call 1-866-310-2355 to reach Bell technical support. You can also outline your issue here and we can offer some ideas. 

[WelshTerrier]

Good Day & Welcome.

Thank you for reaching out to the Bell Community.

Can you provide us with a few more details? We will do our best to assist in answering any of your question.

You mentioned Bell Mobility home internet. Which internet plan you subscribe to? Tell us more about the device & associated equipment you are using? Is this a new service or are experiencing issues on an existing service?

Is your question related to Wireless Home / Rural Internet? For assistance, please call: 1-888-792-8591

Wireless Home Internet | Rural Internet | Bell Canada

Is your question related to Bell's Connected Car service?

Connected Car with Integrated Wi-Fi | Bell Mobility | Bell Canada

What is Bell Connected Car and how do I use it? : What is Bell Connected Car?

Is your question related to the Connected Car Plug-in service? On January 31, 2025, Bell discontinued the Connected Car Plug-in service. If you currently subscribe to this service, it will be removed from your account, and you’ll no longer be billed for it.

If you are wishing to speak to Bell Mobility Tech support, please call: 1 800 667-0123 or dial *611 from any Bell mobile device.

Let us know if we can be of further assistance.

Take care.