unable to make phone call message "Emergency calls only" on display

[alleona]

unable to make phone call message "Emergency calls only" on display

[TwitchyPuppy · Accepted solution]

Hi!

Is it a new line? Is your SIM activated? Is your phone unlocked?
It could be many things.

[BellPatricia · Accepted solution]

Hi @alleona. Thanks for your post, and welcome to the Bell Community. 

Great points there @TwitchyPuppy 🙂.

If you haven't already, check out your mobility MyBell profile to see your account status.

If you completed a hardware upgrade via MyBell and got your new phone delivered to your home, a new SIM/eSIM would have been provided with the order and needed to be used with the new phone. Once the phone is received, you would have needed to follow the instructions provided and activate the order via MyBell. If the order was not activated and you would have used your old SIM in the new phone, after a period of time, the order would have auto activated itself (only after delivery would have been confirmed and new phone would be in use on account) and updated your account from your old SIM to the new SIM/eSIM provided in the order resulting in the no service status showing on your phone.

If you haven't already, you can take a look at our How To Troubleshooting voice callsfor even more tips on how to resolve this.

- Patricia

[Kamboj]

Hello dear, i went to india on 14 of January and i put my phone on aeroplane mode. Till today my phone is still on aeroplane mode and today when i tried to check my next mobile bill , i saw about 1450 long distance minutes. How it can possible and it says unpaid as well

[dks]

You will have to contact Bell directly (310-BELL (2355)). Account issues can't be resolved in this forum. 

[Marlene peggy]

My mobile phone will not receive or allow me to make any calls. Is there a system problem?

[dks · Accepted solution]

Thank you for your question. There are many issues you raise. 

• Is the battery fully charged? 
• Is your phone switched to airplane mode?
• Can you see bars for type of signal on your phone's screen?
• Is this a post-paid phone and is your account paid up to date?
• Is this a pre-paid phone and are you out of minutes?
• If there are other cell phones in your house, are they working? 
• You can find out if there is a network outage by going to the MyBell web page. 

Let us know more about your situation. 

[ANVA360]

I upgraded today to the Samsung Galaxy S24 FE. Popped my SIM card from my S22 in the new phone and it worked fine. Until I went into MyBell. There was a notification that said my device had arrived and it asked if I wanted to swap on there, and I did just that. Now there's an error saying "SIM 1 not provisioned" when it used to work just fine. Did it just die? I tried eSim from the phone and say: Not registered on the network.  Any advice on this end?

[WelshTerrier · Accepted solution]

Good Day & Welcome to the Bell Community Forum.

This is a community forum, as such we require further information in order to better assist you.

1. Did you purchase the devise from Bell?
2. Are you on a monthly or prepaid plan? SmartPay 2-yr contract?
3. Did it come with a SIM?
4. Did you follow the instructions for transferring your SIM & data from your S22 to Galaxy S24 FE?
5. In order to transfer your personal data to your new device, it must be active on the Bell network. How to check: Log in to MyBell and look under the Manage my device section. If your new device is not active, you’ll see the message "Your new device isn't active yet."
6. Power your device completely off & remove & reinstall your SIM. If this does not resolve your problem, you may need to do a Factory reset on your device. Perform a factory reset on your Galaxy phone or tablet

Please have a look at the following:

How to transfer my existing Bell Mobility service to a new SIM card or eSIM

How to transfer data to your new device

For further assistance, please contact Bell Mobility Tech support at: 1 800 667-0123 or dial *611 from any Bell mobile device.

Let us know if we can be of further help.

Take care.

[C17]

My phone keeps randomly going to emergency calls, I think maybe it's because the power went out around the block because I've never had an issue with my service before. It's frustrating because I can't make or receive calls. Anyway to fix this ?

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum.

Thank you for posting your question. There are any number of factors to consider that would cause your cell phone to revert to SOS mode

1. MyBell account: Please confirm that your mobility account is active on MyBell.
2. No cellular service: You might be in an area with no coverage from your carrier. 
3. SIM card issues: There might be a problem with your SIM card or its registration with your carrier.
4. Network problems: You may be might be experiencing network issues in your area.
5. Software Glitch: A software bug or issue could be preventing the phone from connecting to the network. 

Please check out the following suggestions:

1. Wi-Fi Calling: Have you tried to turn on Wi-Fi calling to see if you can use this an an alternative?
2. Check for Cellular Coverage: Ensure you are in an area with cellular coverage. Are you experiencing this issue in any other locations other than in your neighbourhood?
3. Restart Your Phone: A simple restart can resolve temporary software glitches.
4. Turn Cellular Data Off and On: Go to your phone's settings and toggle cellular data off and then back on.
5. Check Carrier Settings: See if there are any updates available for your carrier settings.
6. Check SIM Card: Make sure your SIM card is properly inserted and try restarting your phone.
7. Update Software: Have you verified that your device iOS / OS is up to date?

 Have you contacted Bell Customer Service Mobility Tech Support & reported this service issue in your neighbourhood? Please call: 1 800 667-0123 or dial *611 from any Bell mobile device.

Take care.