Refund owing

[faulds]

I recently discontinued my service. Today I got my bill showing a substantial credit. How do I collect this credit? Is a cheque issued by Bell? If so, how long should I have to wait?

[dks]

Thank you for your question. Briefly, if you have an active Bell account, any credit will be applied to your monthly bill going forward. If you have closed your account and have a credit balance, Bell will issue you a refund. That refund will take several weeks to process, if you have an outstanding balance which you owe, that is due and will accrue interest if not paid. 

[Yeg]

Hi, thank you.

I have no due payments to Bell, nor I will use their services. Jyst wondering, do I need to request the reimbursement or will Bell pay back themselves? 

[dks]

Thank you for the clarification. You do not say if you have cancelled your account. You have also not said what Bell services you have or if you have any devices with Bell which you have purchased or rented.

In order to receive a refund from Bell, you will need to cancel your account and pay any outstanding balances such as for a device you have purchased. For more fulsome details, please see this forum thread, especially the helpful replied with a green check mark, and this information from Bell about refunds. 

None of this can be done through the Community Forum. We have no way to access your account and billing matters. You will need to contact Bell directly at 1-866-310-2355 and discuss your account with them if you have questions. 

[WelshTerrier]

Good Day & Welcome

A cheque is mailed to your mailing address on file within 90 days of the date of your final bill.

Billing refunds

Non-return fee credit: If you have returned rented equipment after being charged the non-return fee, it takes up to two billing cycles from the date you returned the equipment to receive the credit.

Final bill balances: For balances between $10 and $500 on your final bill, Bell will mail a cheque to your mailing address on file within 90 days of the date of that bill. For balances of a different amount, please contact us to request that a cheque be mailed.

Overpayment: If you overpaid your account, contact your credit card company or financial institution immediately to reverse payment. Otherwise, the credit balance will carry over to next month’s bill, reducing the amount owing.

Equipment Refunds

Equipment returns and refunds work

How long does it take?

It can take 3-4 weeks to receive a refund under normal circumstances.

• Mobility: For mobile phones, PDAs, pagers, telephones or accessories, you’ll receive a refund 60 to 90 days after we receive and verify the items you’ve returned.
• TV: The refund balance for a TV service is held for 60 days (2 billing cycles) following the final bill, as other charges may apply (video on demand, pay-per-view, etc.)
• Internet and Home phone: The refund balance for a Home phone or Internet service is held for 30 days (1 billing cycle) following the final bill, as other charges may apply (usage, long distance charges, etc.)

Take care.

[Merino]

I had a scheduled payment for my mobility Bill but apparently it was passed due. When I spoke with a representative, they told me that I had to make an instant payment or my service would be disrupted. So I did, and this caused a double payment. Thinking the scheduled one would had been cancelled. One was via visa and the other from my savings account. In addition, I received late fees which o then argued as I had no previous notice of late payment. This all happened mid December of last year. They claimed to have issued me a refund cheque and that it would take a few weeks to receive. I called them after the new year, still awaiting my cheque, and there was an error on their end so they submitted a ticket and said I would have to wait another 20 days. Weeks later and still no cheque in the mail, even though it says processed on their end. I called and verified my address, all my info was correct. I call again and they don't want to re issue another to delay the process and said it should arrive shortly. I wait another week and still no cheque. I request an update via chat, then they call and say they want to resubmit a ticket, I told them no and to simply get to the bottom of the issue and resolve it once and for all. I got disconnected and the chat says error. Horrible customer service, they make you go through loops, yet when they said for a payment they threatens to cut your service. I gave been a bell customer for over 10 years and recently and regrettably switched my mobility service. 

[dks]

Thank you for your comments. Final bill credits are sent by cheque to your mailing address on file. This can take up to 90 days. Please see helpful replies with a green checkmark for more information. We can not address account and billing issues through the Community Forum as we have no access to that information. You will need to deal with Bell directly at 1-866-310-2355. 

[WelshTerrier]

Good Day & Welcome.

This is a peer-to-peer website. As such, we do not have access to your account & billing information. 

If you are asking for our assistance, then you will need to provide us with the specific details regarding the refund.  As a starting point, what is the refund for? Overpayment, equipment returns, cancelled order, non-return fee, security deposit, etc.

Have you been provided with a reason for the delay in issuing your refund? Please elaborate

I can only suggest that you contact Bell Customer Service at: 1 866 310-BELL (2355) or dial #611 from any Bell mobile device and request to speak to a manager.

Thank you for posting your question.

Take care.