Security Deposit Return

[Sellars]

Since I signed up with bell a few months ago I have gotten great service with no complaints until today when I called to arrange for my security deposit back. The customer service representative was great she took care of all my questions. The sad thing is that she informed me that when I signed up with bell a few months ago I was lied to about my security deposit the girl that signed me up told me I would get it back in 4 months but now I find out it’s 6 months. Now I have to wait another 2 full months before getting my security deposit back. Not good at all.

[BellKris · Accepted solution]

Hi there, @Sellars. Welcome to the Community.

While we do apologize for any initial misunderstanding, this is correct. Security deposits are returned after six months of full, on-time payments are completed.

You can read more on our support page what is a security or safety deposit here.

[SnootBooper]

Hi,

I’m waiting on the security deposit credited to my account as it has been 6 months and the bills have been on auto-payments.

I’m not sure what the issue is here for the holdup. Really appreciate if I could get some assistance here. 

Thx. 

[WelshTerrier]

In some cases, because of credit rating or usage charges, Bell may require a refundable security (or safety) deposit. This may happen at any time during the term of your service agreement. Bell will give you the reason why they are asking for a deposit. When the conditions justifying the security deposit no longer apply (typically when you make six monthly bill payments in a row, in full and on time), Bell will apply the security deposit and any earned interest against any outstanding amount owing, then refund you the balance of the deposit, if any, within 30 days.

[Tara2]

I paid $100 for new order I placed , 2 days later I got an email my order was cancelled and it would be refunded. I called to ask why it was cancelled (it was due to stock issue), so I agreed to a different phone and I had to pay the $100 admin. It’s been 4 weeks and never got my first $100 back. Anyone know why? 

[WelshTerrier]

I will assume that your account number & billing did not change with the change in devices. If it is a mobility account change, equipment return, etc., it could take up to 60-90 days for Bell to process your refund.

If you were overbilled, your account will be credited the $100.00. Have you checked online in MyBell to see if you have a credit for $100.00? Have you received a mobility bill since this change in device? Has this overpayment been applied to this bill?

If after reviewing your account details, & you are still not satisfied, you should call:

Bell Mobility Accounts & billing at: 1 800 667-0123 or *611 from any Bell mobile device

[Tania]

I have been a Bell customer for 6 months and was satisfied with the service before the moment then I asked to give back my deposit . girls and boys on the phone each time tell different information and conditions for returning the deposit. lies and unprofessionalism are the worst advertising for business. I ask you to return my deposit

[WelshTerrier]

Bell may require a refundable security (or safety) deposit because of a credit rating or usage charges. This may happen at any time during the term of your service agreement. They should be providing you with a reason for the deposit. You can review your service agreement in MyBell > My Services > Mobilty > Plan & device > Device detail > View my Bell Mobility agreement

Generally speaking, when the conditions justifying the deposit have changed (typically, when you make six monthly bill payments in a row, in full and on time) the security deposit is applied to any outstanding balance owing or refunded to you.

I have included the following web link if still are not satisfied with the deposit explanation that you have been given.

How to resolve your concern

How to resolve your concern (bell.ca)

[Myplan2022]

I was informed that the deposit is returned to the same account. Please confirmed. 

[WelshTerrier]

In some cases, because of credit rating or usage charges, Bell may require a refundable security (or safety) deposit. This may happen at any time during the term of your service agreement. Bell will give you the reason why they are asking for a deposit. When the conditions justifying the security deposit no longer apply (typically when you make six monthly bill payments in a row, in full and on time), Bell will apply the security deposit and any earned interest against any outstanding amount owing, then refund you the balance of the deposit, if any, within 30 days.

[Sandyy]

Me, they told me 3 months and I'm discovering right now that's 6months!!!!

[WelshTerrier · Accepted solution]

Generally speaking, when the conditions justifying the deposit have changed (typically, when you make six monthly bill payments in a row, in full and on time) the security deposit is applied to any outstanding balance owing or refunded to you.

I have included the following web link that provides the specific details:

Security or Safety Deposit

What is a security or safety deposit? (bell.ca)

Take care & thank you for reaching out to the Bell Community Forum.

[Trublondee]

You sure will - sad to say. I pay my Bell Fibe bill the day it is received and it has been 8 months they have had my $250 security deposit (NOTE: My score is 815 and I wanted to protect it from the hard hit by Bell so offered a deposit). It has been a song and dance for over 2 months now as to why I am not getting MY funds back.  One rep says cheque on the way, another says deposit no longer shows on account, another advised cheque should have been sent 2 months ago. I have been directed now to the CCTS: which is a government agency set up specifically to deal with complaints about telecom companies. Good luck! 

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum

I wish I could assist you in resolving this matter, but I can not do so. As a member of this forum, I can offer up ideas, suggestions & possible solutions.

We do not have access to your account or billing records on this site. I would suggest that you once again contact Bell Customer Service explaining your issue & if you do not received a satisfactory answer from the service representative, then ask to speak to a manager.

When a security deposit is returned, Bell normally applies the security deposit and any earned interest against any outstanding amount owing, then will refund you the balance of the deposit, if any, within 30 days.

Thank you for contacting the Bell Community Forum.

Take care.

[HIM24]

I deposited 200cad for security deposit during installation of my bell wifi 1.5gb. They told me after 6mos I get my refund. I just wanna know how to process the refund. Thank you so much.