Unable to view my bill on the My Bell App

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Tamara
Contributor II

‎05-28-2023 07:16 PM - last edited on ‎05-14-2024 04:14 PM by

For the last several months I have been unable to access my bill on the app. It says Your first bill is not yet available. I have had Bell for a lifetime and I can view on the website with no issue. I have ensure the app is up to date with no resolve. Super annoying having an app and not being able to view my bill. Any suggestions to be able to view my bill on the app.

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WelshTerrier
Community All-Star
Community All-Star
In response to Bess

‎07-01-2025 05:35 AM

Good Day.

@Bess Thank you for reaching out and updating the Bell Community Forum and advising us that you are now able to view your bill. Glad to see that everything is now copacetic.

There was a change to Bell's billing platform and it's possible that some customer bill dates may have changed by a few days during the migration process.

You can confirm your billing date and verify if there is any outstanding balance on your account by logging in to MyBell and or by contacting Bell Customer Service Accounts & Billing.

Take care.

I am a Community All-Star and customer. I'm here to help by sharing my knowledge and experience. My views on Bell and the Community Forum are my own and not the views of Bell or any of its affiliates.
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dmb1989
Contributor

‎10-25-2026 05:14 PM

Are we back to this issue again with the app? I can’t view my bills either, even the link on my email to view my bill just reloads the app. 

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BellPatricia
Moderator
In response to dmb1989

‎10-26-2026 10:23 AM

Good morning @dmb1989 

Welcome to the Bell community 🙂

We are sorry to hear that you're running into trouble when you try to view your invoice, and we wanted to check in to see if this is still happening. If so, can you share exactly what happens (e.g do you see an error message or does it just load to a blank page)?

A few things you can try to help resolve this: 

  • Restart your device.
  • Force-close and reopen the MyBell app.
  • Uninstall and reinstall the app.
  • Log in to MyBellOpens in a new tab or window on a web browser instead of the App.

We also recommend that you check out the helpful replies in the thread above for a few more tips.

Let the community know if you need any more help.

@BellPatricia