Good Day & Welcome.
Thank you for posting your question.
Is your Bell Streamer still under warranty? The Bell Streamer comes with a 1-year limited hardware warranty. If the device fails due to manufacturing defects within the first 12 months, Bell will repair or replace it at no cost.
Unfortunately, you can no longer buy a new Bell Streamer as a standalone device. Bell no longer sells them.
However, you don't need dedicated hardware. You can simply download the Fibe TV App onto a Smart TV and or purchase an affordable, alternative streaming device such a Fire TV Stick, Apple TV, Roku device, etc.
Before going out and replacing your Bell Streamer, have you tried to do any troubleshooting?
Changing the batteries might fix the issue if the remote is unresponsive or low on battery, but it won't resolve the problem if you still have picture and other buttons work normally. If you have no audio, the issue is usually related to volume settings, HDMI cables, or device syncing.
- Ensure both your Bell Streamer and TV are not muted, and the volume is turned up using the respective remotes.
- Have you rebooted your Bell Streamer? If not, unplug the power cable from your Bell Streamer, wait at least 10 seconds, and plug it back in.
- Ensure the HDMI cable connecting the Bell Streamer to your TV is securely plugged in and is not damaged. If unsure, change the HDMI cable to see if this makes a difference.
- Check your audio settings & change the format on your streamer and TV to see if that makes a difference. Go to > Settings > Device preferences > Sounds > Formats and set it to NONE.
For further assistance, please call Bell directly at 1 866 797 8686 to troubleshoot or initiate a warranty claim
Let us know if you need further assistance.
Take care.
I am a Community All-Star and customer. I'm here to help by sharing my knowledge and experience. My views on Bell and the Community Forum are my own and not the views of Bell or any of its affiliates.
