Channels won't load: Fibe TV App on Hisense Google TV

[Geoff9]

The Fibe TV App on my Hisense Google TV is not loading any streams.  The App opens with no issues and I can see the channel guide and everything works, but when you select something to play - It flash a black screen for a couple of seconds and then goes back to the selection screen.  This has worked with no issues for the last year and everything else works fine.  YouTube, Netflix, Disney, Plex, all load and work fine to watch anything with no issues

I have uninstall and reinstalled - cleared cache - I have done just about everything short of resetting the TV to factory defaults - oh and the TV is connected by ethernet and not Wifi

Anyone know if their are logs that can be generated or accessed to see if something is crashing?

I am pretty good with most tech stuff, but this has me stumped

Anyone see this before and have a suggestion?

[WelshTerrier]

Good Day & Welcome.

The Fibe TV app is continually being updated. Please refer to the following compatibility weblink for the Fibe TV app. If the app does not appear in the search results, your device may not be compatible.

Fibe TV device compatibility | Bell Support

You can try to download the Fibe TV app on your TV. Search for “Fibe TV” on your device's app store.

As one member has suggested, you can try resetting your TV. There is no guarantee that this will resolve your problem.

In the interim, if this does not resolve your issue, you may need to install another streaming device such as a Firestick, Apple TV, Bell Streamer, etc.

Take care.

[BellNick]

Hi @KK2025 
Thank you for your post and welcome to the Community.
We wanted to check in to see if you're still experiencing this issue?
If so, have you tried re-installing the Fibe TV App on your television?
Have you tried clearing the cache?
Is everything up to date (TV & Fibe TV App)?
Have you tried using different methods of internet connection (Wi-Fi & ethernet) to see if the issue persists?
Have you tried factory resetting your television?
Looking forward to hearing back.

[Jerome12]

This is also an issue for me with my Hisense 55U78QG tv. Whenever I click on the channel it also recognize that you press the button and flash the screen black but return you on the channel menu view. This is very frustrating, do you found any soltuion other than uninstalling the app?

[BellPatricia]

Hey there @Jerome12 

Welcome to the Bell community 🙂

Which apps on your TV is this affecting? If you have uninstalled/reinstalled the app and are still having trouble we recommend the following:

- Clear the cache on your TV.
- Ensure your apps and the TV firmware is up to date.
- Factory reset your TV and then set everything back up and test.

Keep the community posted,

@BellPatricia 

[Jerome12]

Hi Patricia,

I did all of those steps and it still doesn't work. I was told by the customer service team that my tv was not compatible with the Fibe TV App. However, Hisense TV's are listed as compatible on your website. Can you please validate?

Thank you

[BellNick]

Hi @Jerome12 
Does this happen every time you attempt to watch the Fibe TV App on this television or does the issue come and go?
Is this the only Smart TV you have or do you have another that it works on (if so can you share the make and model)?
Looking forward to hearing back.

[Jim007]

I have the same issue.  Hisense 75U88N with Bell Fibe App.  I have done all the standard stuff but no luck.  Works on Firestick 4K by the way.  More importantly, I have a possibly related issue on the Bell terminal (Bell's android box)... its not very stable when watching live shows and/or recordings.  When watching content it frequently gives me a momentary black screen and then goes back to the previous screen (guide or recorded program).  This is frustrating and I don't want to spend anymore time troubleshooting this.  I am going to cancel all my bell services and go with Tellus if this isn't fixed soon.  

[BellPatricia]

Hi there @Jim007 

Thank you for reaching out to the Bell community 🙂

We are here for you and happy to help in any way that we can.

You mentioned 'I have done all the standard stuff but no luck'; can you please clarify what troubleshooting steps you have already tried?

A few suggestions you can try on your Hisense TV:

• Fully power off the TV (unplug 2 minutes, not standby).
• Make sure your TV OS up to date.
• Ensure the Bell Fibe TV app is also updated.
• Clear the apps cache and data
• Perform a factory reset on the TV.

When it comes to the second issue that you mentioned regarding the black screen appearing on your 7802 we recommend that you disable HDMI‑CEC on the TV set. You can also try a different HDMI port and a different HDMI cable (certified High Speed).

You can also take a look at the helpful replies in this similar thread Black TV screen - error 1009r/4001 and join the conversation over there if you continue to have trouble

Keep us posted, and let the community know if you need any further help,

@BellPatricia 

[Rocking Johnny · Accepted solution]

I had the exact same problem on my smart tv with built in FireTV.

Tried uninstall, reinstall, clear the cache, clear the data, re register etc. Everything . No joy. Other TV s with firestick were working fine.

Rebooted Wifi Modem. Nada!

Finally, Pulled the power plug. Two minutes. Reboot. Voila! Fixed.

Still no idea what caused it or why!

TV internal cache overload?

Who knows!

Next time it goes LaLa I will just cut the power!