Fibe TV app - maximum number of devices registered

[Steveo1]

I keep getting kicked off my bell fibe tv app after more than 2 users in my house use the account. Is there a way to have more than 2 devices using the service at the same time?

[Hug0]

Thanks @WelshTerrier for your detailed answer. First, let me clarify a couple of points that I wasn't clear on.

We are subscribed to Bell's "Fibe TV" service, as well as Bell's Internet of course. For the latter, in case it matters, we are using Bell's Home Hub 3000. I had not heard before yesterday that Bell had a "Fibe TV App" subscription service.

We do not have any standalone Bell Apps installed on any devices. We are only accessing the TV service from our laptops via Firefox & the link that you also gave: https://tv.bell.ca/home. When we use this (occasionally) inside our house, we are using the "Easiest" authentication method, but outside of the house we of course need to sign in using our MyBell account.

About me: I am a retired IT professional, have at times been a system manager, and have configured TCP/IP networks over Ethernet, so I am quite familiar with IP and MAC addresses. I have also in the past signed into our Home Hub gateway and performed various management tasks on it, including looking at connected devices.

What you say about the devices on the gateway is interesting, but I don't see how it relates to my situation. Is the FIBE Receiver (VIP5662W) looking at or using the device list in the Bell Home Hub 3000 gateway? If I delete a device in the HH3000, will that have any effect at all on the list as seen from my computer? Even if it did, when we have a computer accessing Fibe TV from a location outside of our home, it isn't talking to our HH3000, is it? I would think it would be talking just to the Bell servers. I would think devices outside of our home network would not appear on the HH3000.

Back to my original question: when I sign into the Fibe TV system from my computer, (via Firefox & the tv.bell link above) go to Settings, My Devices, I see 5 devices called "Apple Macintosh". Is there any way that I can tell WHICH Mac each entry represents? To put it another way, can I pick one entry, and find out where it came from? (e.g. what IP or MAC address?)

Are the listed devices only ones that have signed in from outside our home network, or does a device inside our home network also show up in the list? Is there any connection between the devices in this list, and the devices listed in our HH3000 gateway? I can't imagine that a device signing into Fibe TV from another location shows up on our HH3000, but I haven't attempted to check that yet.

I'm assuming that if my question is to get an answer, it'll have to go to a Bell technician who is familiar with the internals of the system. Thanks again, @WelshTerrier for attempting to provide an answer.

[BellNick]

Hi there @Hug0 
Thank you for your post and welcome to the Community.
The list of devices registered would be the devices that you've logged into the Fibe TV app on out of your home network, so your Home Hub 3000 would have no factor in regards to this. Although, as a thought, if you have 5 registered devices showing "Apple Macintosh", please note that if there was a chance of there being 5 different web-browsers all on the same device and they were all used to log into the Fibe TV app at one point, it registers each individual browser as a registered device. 
There is no available list of MAC addresses for registered devices. It would probably be best to remove all of your registered devices you don't recognize.
If you have any further questions, please do not hesitate to contact the Community.

[Hoops44]

I have had similar problems to everyone else. I have a daughter away at university using the app or website on her computer and I am at home watching TV on my Apple TV box which uses the Bell Five app. I have the Al TV package. With two of us streaming, I thought I would be fine. I think many of us misinterpret the rules thinking you could have two streaming away from home and two streaming in the house on the Bell Wi-Fi. When I phoned in and talked to customer support and complained that I was having these issues, they always point me to the number of devices, and when I looked up the number of devices, there were only three registered. The service rep continue to tell me that it’s not about the number of devices that are watching it’s about the number of devices that are logged in. So in my case while I’m watching it on my Apple TV box, my iPad and my iPhone both have the app and I’m logged in on both of them, but neither of them are open and being used. And the rep said that was enough to trigger the too many devices message.

Bell needs to do better in explaining this and the at home / away from home usage. 

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum.

Thank you for posting your concern.

To use the app remotely, you need to login with your MyBell credentials & have access to a Wi-Fi network. You would choose the "Best" way connecting in this case. Please refer to the instructions that I have included in this reply.

• You can use the Bell Fibe TV app away from home and access On Demand, recordings and select content on Live TV.
• You can use the Fibe TV app on multiple devices at once. Simply install the app on each device and enjoy.

Fibe TV app service:

• When connected to your home Bell Wi-Fi, you can have two devices watching content simultaneously and unlimited devices registered.
• When not connected to your home Bell Wi-Fi, you can have two devices watching content simultaneously and five devices registered. A maximum of two devices can stream simultaneously; however, only one can watch live television.

Here is a link to better assist you in using the Fibe TV App:

Fibe TV app setup,and instructions on to use it.

FYI Only. If need be, you can easily remove a device in the menu section of the Bell Fibe TV app. Please note, once a device is removed you will need to wait thirty days before you can add it back.

My apologies for the issues and misunderstanding you have experienced with the Fibe TV App. 

Take care.

[Anitra]

It looks like I can now add fibe app to my older (5ish years) LG TV. All looks good but it's saying I have to disconnect a device as I have too many.  It gives me a link but no idea how to do do it.  All help that works would be great.  Thank you

[WelshTerrier]

Good Day & Welcome.

If need be, you can easily remove a device in the menu section of the Bell Fibe TV app. Please note, once a device is removed you will need to wait thirty days before you can add it back.

Fibe TV app service:

• When connected to your home Bell Wi-Fi, you can have two devices watching content simultaneously and unlimited devices registered.
• When not connected to your home Bell Wi-Fi, you can have two devices watching content simultaneously and five devices registered. A maximum of two devices can stream simultaneously; however, only one can watch live television.

How to remove devices from my account

How to remove devices from my account

How to remove devices from my account on the Fibe TV app on a Computer

How to remove devices from my account on the Fibe TV app on a Computer

Here is a link to better assist you in using the Fibe TV App:

Fibe TV app setup,and instructions on to use it.

Take care.

[Cosmo1]

accessing Netflix and Prime on second TV receiver when person using is unable to use a streamer box

Person using the second TV is able to use the HD PVR on the main TV but is struggling to use a firestick on bedroom TV . Any suggestions?

[WelshTerrier]

Good Day & Welcome.

Thank you for posting your question & reaching out to the Bell Community Forum.

 I am somewhat limited in suggesting an alternative based solely on the information you have shared. I need to know more in order to offer up a suggestion that will better meet the needs of the other person.

Please help us to help you.

Let us know.

Take care.

[BellNick]

Hi there @Cosmo1 
Thank you for your post and welcome to the Community.
Using Netflix and Prime Video should have no impact on watching the content from the Fibe TV app on your other devices.
When you indicate "Streamer box" are you referring to the Bell Streamer or a receiver and if so, can you share which receiver model(s)?
On your Firestick, are you trying to use the Fibe TV app? If so, can you share what exactly is happening and have you tried rebooting your Firestick?
Looking forward to hearing back.

[ASharingFriend]

You may have corrupted cookies. 

For example, under Chrome/Chromium, click on the 3 vertical dots at the right upper corner. 

Click on Settings.

Click on Privacy and security.

Click on Third-party cookies.

Look for "See all site data and permissions" and click on it.

In the search textbox field in the upper right, type bell.

You'll get bell.ca and probably two other domains (one is glassboxdigital.io). Click the button "Delete displayed data" or each individual trashcan.

Close and reopen your browser and go to https://tv.bell.ca 

Check if you can stream your recordings or your channels.

Hope it solves your problem like it did mine.

Solution is similar for edge and other chrome based browsers.

[Wildbill]

Hi,

I currently have 6 tv’s in my house but I am limited to 5 Fibe tv apps. Anyway to add more Fibe tv apps to my account?

[WelshTerrier]

Good Day & Welcome

Thank you for posting your question. Please refer to the following Fibe TV service app limitations.

Fibe TV app service:

• When connected to your home Bell Wi-Fi, you can have two devices watching content simultaneously and unlimited devices registered.
• When not connected to your home Bell Wi-Fi, you can have two devices watching content simultaneously and five devices registered. A maximum of two devices can stream simultaneously; however, only one can watch live television.

How to remove devices from my account

How to remove devices from my account

How to remove devices from my account on the Fibe TV app on a Computer

How to remove devices from my account on the Fibe TV app on a Computer

FYI Only. If need be, you can easily remove a device in the menu section of the Bell Fibe TV app. Please note, once a device is removed you will need to wait thirty days before you can add it back.

Take care.

[Streamer]

Hi..Great to see 4K and HDR added to the streaming service..for all kinds of content..live and on demand...for all kinds of content..not just sports..

Just requesting a clarification

I read the link  https://support.bell.ca/fibe-tv-app/what_is_fibe_tv_app?step=4

Can you clarify the following...

For the Fibe TV service:..can 4 sons watch 4 different live content at home...and my 1 daughter watch live content out of home ..all at the same time..

For the Fibe TV app service:.can 2 sons watch 2 different live content at home...and my 1 daughter watch live content out of home ..all at the same time..

Thanks

[WelshTerrier]

Good Day & Welcome

Thank you for posting your questions.

I will do my best to answer each of your Fibe TV questions separately. I have also included a note at the bottom of this reply for further clarification.

 Fibe TV Service: No this is not possible. When not connected to your home Bell Wi-Fi, you can have three devices watching content simultaneously, but "only one can be watching live content", and five devices registered.

• When connected to your home Bell Wi-Fi, you can have unlimited devices watching content simultaneously and unlimited devices registered. You can choose the "Easiest" way for connecting.
• When not connected to your home Bell Wi-Fi, you can have three devices watching content simultaneously and five devices registered but only one can watch live TV at any given moment.

Fibe TV App Service: No this is not possible. When not connected to your home Bell Wi-Fi, you can have two devices watching content simultaneously, but "only one can be watching live content", and five devices registered.

Note: Only one of the devices will be able to stream Live TV while you are connected to a network outside of your Bell Home Wi-Fi. The other device will have access to stream On Demand and downloaded/recorded content.

Take care.