Fibe TV app on my Firestick: Live TV is pixelated at startup

Aptic
Regular Contributor III

‎12-18-2025 08:32 AM - last edited on ‎03-25-2026 02:55 PM by

Lately I have noticed when I open the Bell app on my firestick, the live tv is pixelated at startup.  It takes about 10 seconds then the picture improves.  If I switch the channel it immediately improves.  It only happens when I am starting the app, and only on live tv.  No other apps experience this.

Its happening on all my firesticks, both wired and wifi.  I have cleared the cache, reinstalled the app and same thing.  

 

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BellNick
Moderator

‎12-22-2025 10:28 AM - last edited on ‎03-25-2026 02:55 PM by

Hi there @Aptic 
Thank you for your post.
Are your Firesticks on Wi-Fi or ethernet connection and have you tested both to see if the issue persists (if your Firesticks have ethernet adapters)?
Do you have any other devices to use the Fibe TV App on to see if the issue is reproducible?
Can you share which Firestick model you have?
Sometimes it may help to split your SSID's and try connecting to each connection (2.4ghz & 5ghz) to see if it helps.
Looking forward to hearing back.

Aptic
Regular Contributor III
In response to BellNick

‎12-23-2025 06:58 AM - last edited on ‎03-25-2026 02:55 PM by

Are your Firesticks on Wi-Fi or ethernet connection and have you tested both to see if the issue persists (if your Firesticks have ethernet adapters)?

It mostly occurs on the ethernet connection, but sometimes on WiFi.  Yes, I have an adapter.  But it only occurs on the Fibe app, and only at first start up on live tv - does not occur on recordings.

Do you have any other devices to use the Fibe TV App on to see if the issue is reproducible?

Yes and yes.  Both TVs use a firestick.

Can you share which Firestick model you have?

The Firestick 4K Max.  

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Aptic
Regular Contributor III
In response to BellNick

‎01-07-2026 07:46 AM - last edited on ‎03-25-2026 02:56 PM by

@BellNick   Isn't an SSID for Wi-Fi, not ethernet?  The issue only occurs on ethernet, not Wi-Fi.   I have tried two different Firesticks and two different ethernet adapters, same issue.  No issues when using Wi-Fi.

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dks
Community All-Star
Community All-Star
In response to Aptic

‎01-07-2026 08:35 AM - last edited on ‎03-25-2026 02:56 PM by

I have found that for some reason, Fibe TV is much worse when connected to Ethernet as opposed to WiFi on my Firestick. I leave the Firestick on WiFi all the time. 

I am a Community All-Star and customer. I'm here to help by sharing my knowledge and experience. My views on Bell and the Community Forum are my own and not the views of Bell or any of its affiliates.
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Aptic
Regular Contributor III
In response to dks

‎01-07-2026 09:07 AM - last edited on ‎03-25-2026 02:57 PM by

Clearly there is an issue with the Fibe TV app then.  This will need to be addressed especially if Bell is discontinuing the 7802 at some point.

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Aptic
Regular Contributor III
In response to dks

‎01-08-2026 05:59 AM - last edited on ‎03-25-2026 02:57 PM by

So I think I found the solution.  On the Fibe app on the Firestick there is a setting called picture on picture.  I set it to off and now there is no buffering/pixelation at start up. Works equally well on ethernet and wifi.

Aptic
Regular Contributor III
In response to dks

‎01-14-2026 10:06 AM - last edited on ‎03-25-2026 02:58 PM by

After the latest update on the firestick, the problem has started up again.  It happens on both wifi and ethernet.  When the fibe app starts and a channel is selected, there is about 10-15 seconds of pixelation/ poor video quality then it self corrects.   It only happens on live tv when the app is first opened.  Changing the channel within the 15 second period will correct the issue immediately.  Happening on multiple firesticks/tvs.  

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