Fibe TV app unavailable in app store on Amazon Fire TV

[JuanCarlos]

I'm trying to install FibeTv app on my Amazon Fire tv. I go to the appstore but it says it's unavailable 

[WelshTerrier · Accepted solution]

 I have Bell Fibe TV 16.0.2.59731 app installed on Fire TV. I just verified that it is working & that it is also available for download this morning.

Here are some suggestions that may assist you:

1. Have you checked the App store recently?
2. Can you access any other apps in the store?
3. Verified connection to the internet?
4. Have you rebooted your TV?
5. Have you also verified that  your Fire TV is up to update with the most current software?

Please keep us posted & let us know if we can provide some further assistance.

[JuanCarlos]

Yes, it worked, thank you 

[WelshTerrier]

Great…… glad to have helped solved your Fire TV & Fibe TV app problem. Take care & enjoy!

[TreeDoc]

I have a month old Bell Whole Home service with a Gigabit Hub.  I bought a new Gen 3 Fire Stick that I just activated and updated.  I was able to use it to download apps from the App Store and I have watched a couple of shows.  I think that covers 1-3 & 5.  I just upgraded my TV firmware, which I did not even know was possible, it is not a smart TV.  That should cover 4.  What else is there?  It is an older TV (Samsung), is it possible that it just can't do it?  Model UN39EH5003F.

[210fiddlers]

I have the same issue the Bell Fibe TV app shows as "Unavailable" but shows my Amazon Fire Stick as a compatible device. I have restarted all devices (TV, Modem etc) I have checked the internet speed. All OK but still showing "Unavailable"

[BellPatricia · Accepted solution]

Hi there @TreeDoc & @210fiddlers,
Thank you for reaching out to the Bell Community.

We recommend that you reboot your Fire Stick device. Then upon start-up and before launching any other app, follow the steps below to download the Bell Fibe TV app:
- Connect the Amazon Fire TV stick to the HDMI port on the TV
- Select Apps on the home page 
- Scroll down and select Categories
- Select Entertainment
- Search and select Bell Fibe TV app

Let us know how everything goes.
@BellPatricia 

[TreeDoc · Accepted solution]

Hi Patricia,

I received a separate e-mail from Bell advising me to log onto my Amazon account, go to Manage Content and Devices and make sure my Region was set to Canada.  I did this (I previously had no Region set) and it worked.  I am up and running.  Thank you.  Greg

[ojt]

I took me hours trying to get mine working, thanks to this post I am up and running 🙂

[sag]

@BellPatricia I am really stuck...I bought my Fire TV stick 4K yesterday.  I have installed a few apps such as Spotify, Netflix, etc.  BUT I cannot find CRAVE or BELL FIBE TV......I am desperate.....I have tried everything on this forum.....help help help.....

[WelshTerrier · Accepted solution]

Good Day & Welcome to the Bell Community Forum.

Which model of Fire TV Stick do you have? Are you able to download the Fibe TV app on any other device?

Are you logged in to your Amazon account? If so, go to Manage Content and Devices and make sure your Region is set to Canada.

If this does not not resolve your issue, I would reommend that you reboot your Fire Stick device. Then upon start-up and before launching any other app, follow the steps below to download the Bell Fibe TV app,
- Connect the Amazon Fire TV stick to the HDMI port on the TV
- Select Apps on the home page 
- Scroll down and select Categories
- Select Entertainment
- Search and select Bell Fibe TV app

Let us know how everything goes.

Take care.

[sag · Accepted solution]

Hi, I had UK as the country code (I used to live there) - I changed it to Canada, and reboot everything and it worked!  Thank you ssso much.

[NFQuestions]

I have tried all of those steps and have rebooted numerous times and I’m still not able to locate the bell Fibe TV app on my fire stick. I’ve now had bell for two weeks and still have no TV

[WelshTerrier]

Good Day & Welcome.

Please provide us with further details. "I have tried all of those steps and have rebooted numerous times and I’m still not able to locate the bell Fibe TV app on my fire stick."

1. Which model of Fire TV Stick do you have?
2. Are you able to download the Fibe TV app on any other device?
3. Is this a new Firestick?
4. Are you logged in to your Amazon account? If so, go to Manage Content and Devices and make sure your Region is set to Canada.
5. Have you tried to reset your Fire TV device to factory defaults? Reset Fire TV Device to Factory Settings

If this does not resolve your issue, I would recommend that you reboot your Fire Stick device. Then upon start-up and before launching any other app, follow the steps below to download the Bell Fibe TV app:

• Connect the Amazon Fire TV stick to the HDMI port on the TV
• Select Apps on the home page
• Scroll down and select Categories
• Select Entertainment
• Search and select Bell Fibe TV app
  

Let us know how everything goes.

Take care.