How to troubleshoot or replace remote

[Snowbusman]

Our remote control does not work. We just had the system rebooted after loosening our channels. Now the Remote problem. Help

[BellPatricia · Accepted solution]

Hey there @Snowbusman 

Welcome to the Bell community, and thank you for reaching out.

Can you share which receiver and remote control you are using? Does it control the receiver and not the TV, or vice versa?

Depending on the symptoms and remote you have, take a look at Programming, fixing or replacing your Bell Fibe TV remote for some troubleshooting tips

Let us know how everything goes,

@BellPatricia 

[Blair459]

On August 4, 2026 I talked to Bell about sending a new receiver to replaced the receiver from September 9, 2025. We never got that one to work for a number of reasons. This time I asked for remote that goes with that very same receiver. Today I received the receiver but no remote. I am already changing the channel without using any remote. I just waited on the phone for 46 minutes. The good news is I was already working on this so I am already almost done.  Now I will need to order a replacement.

Blair Neff #remote for receiver 9400

#

[WelshTerrier · Accepted solution]

Good Day & Welcome.

All Bell remote controls include a 1-year hardware warranty. If it is lost or out of warranty, you can order a replacement satellite remote online.

If you wish to order a replacement remote control for your Bell Satellite TV receiver due to the fact that the original remote has become damaged and can no longer be used, you can easily order one online by going to this website:

Bell TV Replacement Remotes | Satellite TV | Bell Canada

Note the model number of your Satellite TV receiver before ordering a remote. You’ll find it on the front panel of most receivers.

Basic remote (refurbished)

• Control your receiver with this universal infrared remote.

  • Replacement remote control for the PVR and/or receiver (9400, 9241, 6400, 6141, 6131, 5900, 5800, 5100, 4700, 4100, 3700, 3500, 3100, 2700, and 1000 models).
  • Programmable for use with most TVs, DVD players and more.
  • Price: $30.00

You can also contact Bell to order a replacement remote.

Take care.