Intermittent blackouts on new version of Fibe TV.

[Kim15]

I have contacted Tech Support 3 different times with the same issue - after each fix, which included upgrading modem software, replacing the receiver and HDMI, the problem eventually starts up again. I have asked to have tech support come to the house because i have spent hours with Bell trying to get this resolved, and was told the can not send a person to the house. The problem started about a month ago when the new Bell Fibe interface was installed - when I'm watching a show (with par, tv channel, or netflix) the tv screen goes black and no sound, and then comes back again a few seconds later (the show has continued during this time). Im getting frustrated and although tech support has been very helpful while Im talking to them, the solutions have not solved the problem. Does anyone know what other avenues I can try in getting a bell tech person into my house to finally fix his problem - it all started with the new interface so hard to imagine its now related.

[greggyd]

Hi Nick, 

I have 5 VIP2502s and a VIP2262 along with a Gigahub.

Recently (like in the last few weeks), I'll turn on a TV and receiver and the receiver will not turn on or have a black screen (Guide will usually still work). Once in a while I'll get the famous blue screen saying to reboot if switching to another channel does not work. Holding down the power button to hard reset sometimes works, bust mostly it's really unstable. I don't think it's wifi related because even the PVR which is plugged directly into the GigaHub is flaky now. That one will frequently reboot spontaneously.

The error messages when there are some are just the standard Uh-oh something went wrong blue screens, ocasionaly a red X screen on the 2502s which are all wireless.

PVR is at 87% ands all records are set to delete if space is needed.

Issues can happen doing any activity, occasionally one of the wireless receivers will say the PVR is not available but even when it's working we get frequent stutters in playback.

This set up was rock solid for many years so this is disappointing.

Thanks,

Greg

[BellNick]

Hi there @greggyd 
instead of rebooting them by holding down the power button, can you please try unplugging them from the wall outlet and see if there's any improvement?

[greggyd]

Hi @BellNick,

I had tried that but just tried it again, now the VIP2262 will not boot, all lights full on red X 2 on HDMI. Would a bad PVR have screwed up all the other receivers? Can't tell if they are ok yet.

Thanks a lot for the reply,

Greg

[BellNick]

Hi there @greggyd 
Whereas the HD receivers connect to the main HDPVR, yes, it's possible your other receivers are experiencing issues due to the issues with the HDPVR. If your VIP2262 is not booting up at all, a replacement unit is likely required. We'd like to take a look into this further and have sent you a private message.
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[Millgrove]

I have done everything suggested for the last three months. Works briefly but then accelerated.

we need more action from Bell.

i will attempt to contact the company directly.

[dks]

Thanks for your comments. I can appreciate your frustration. Can you be specific about the issues with Fibe TV you are experiencing? This forum is a contact with Bell, who provide the Fibe TV service.

[Millgrove]

We are having the same problems…

I have reached out several times. We have been told to go through all the steps again….

We have unplugged with the same results.

[BellPatricia]

Hey there @Millgrove 

Thank you for reaching out to the Bell community 🙂

We want to help and would like for you to share a bit more information with us.

• What type of receiver do you have, and does this impact multiple receivers? 
• Is there an error message on your screen or does it simply turn black? 
• How is the equipment connected, via Wi-Fi or Ethernet? 
• Is the receiver plugged directly into your TV set or is there something in between (e.g. a sound bar)?

Please also make sure you have tried the following: 

• Unplug the HDMI cable from the receiver, wait 5 seconds then plug it back in. Try a different HDMI port if possible too.
• Ensure to use a Premium HDMI cable or the Premium HDMI cable that came with the receiver.
• Reboot all TV receivers and your modem by unplugging the equipment for about 30 seconds.
• Make sure your TV is also updated with the latest software.

If you continue to have trouble afterwards you can also try running our Virtual repair tool at the same time any issue occurs. 

Keep us posted and let the community know how things go.

@BellPatricia