Satellite signal loss

[Wakka197]

Why sometimes satallite signal loss and keeps happening? It happens in evening for a second or two every so often. What are causes . It not weather it happend on clear sky 

[BellPatricia]

Hi @PKitchener,
Welcome to the Bell Community.
Are you still having trouble after trying out the different troubleshooting suggestions in the thread above?
Keep the Community posted, we're here for you if you need further assistance.
- Patricia

[PKitchener]

Hello. It was a defective new 6400 receiver. Tech replaced.

Thanks

[Dutchess5030]

our satellite has been out since yesterday

[dks]

Is your dish covered in snow or ice? If so, it can be cleaned off to restore your signal. You can call 310-BELL (2355) to ask then to re-synch your receiver or you can do it through the MyBell web page.

[Chimo33]

No satellite tv transponder reaches 32 then back to 1

[BellPatricia]

Hi @Chimo33,

Welcome to the Bell Community.

Please let us know if you are still having trouble after trying out the different troubleshooting suggestions in the thread above above. 

Be sure to share more information as well so the Community can help. Such as:

• The make and model of your TV receiver, and if this is affecting more than one receiver in your home.
• Photo of error message.
• Any troubleshooting steps you have tried so far.

Also, was there stormy weather in your area at the time? If that is the case, we have a very helpful Community Blog: Troubleshooting Bell Satellite TV during severe winter conditions

Let the Community know how everything is going.

- Patricia 

[Wakka197]

Hmm that interesting . I wonder what cased it . I will say that a strange one to have . Well I am wonder if it the dish .but could be wrong . I hope that you tell us the reciver model and how we can help you . 

[bert1]

Why is one of our receivers losing satellite connection and this keep happening? it cuts randomly and not on a specific channel or time of day. There are no trees blocking the satellite. We changed the receiver to another tv and it happened to that tv.

[BellPatricia]

Hey @bert1,

Thanks for your post, and welcome to the Bell Community 🙂

What type of receiver do you have? Is there a certain error message on your screen when you lose signal? Did the issue only start once you moved the receiver to another TV, or does it happen on both of the TV sets?

Can you also share if you have done any troubleshooting steps so far?

We have a great support article that you can review as well which includes some helpful troubleshooting tips: My Bell Satellite TV signal fluctuates 

Let the Community know if you have any other questions.

- Patricia 

[bert1]

Hi, The sat box is a 6500. We changed the box a few weeks ago thinking it was the box. The problem is still there. only the box to the one tv in the basement shuts off. It can be ok for days. The satellite can come back without us doing a thing 1 hour later or a day later. We never know when.  We have 4 boxes but only one has the problem. We checked the connections, changed the cables. Did not check the satellite cable. there is no error messages

[BellNick]

Hi there @bert1 
Is there any particular error code / message that comes up on the screen?
We'd recommend checking to ensure all your connections are connected securely.
Just to clarify, if you move this receiver to one of the other locations of your other receivers, does the issue still persists or does it only persist on that specific connection of wires (the connection in your basement)?
Has there been any strong winds that possibly moved your dish out of alignment? Do you know what your satellite signal strength shows?
Looking forward to hearing back.

[Underbalanced]

Certain channels on bell express vu are intermittent.  I use the signal meter on my receiver and it looks like some transponders are fluctuating. Anybody else having this problem?

[dks]

The most common cause for signal variation is dish misalignment. That and cable leakage. I have had no issues with Bell Satellite TV all summer. 

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum.

Your TV reception will fluctuate if your Bell TV receiver momentarily loses the signal from the dish.

Possible causes:

1. Severe or inclement weather.
2. Obstruction - tree foliage in the summer, snow & ice in the winter, or other obstacles that are blocking the path of the signal.
3. Cnfiguartion issues - Try doing a Factory reset.
4. If you are unable to view your full programming, you can synchronize your programming in MyBell.
5. Do you have any Error messages?
6. Have you checked for loose connectors & frayed cables?
7. Have you tried runing a signal test? Select Menu > System setup or Settings
8. Have you contacted Bell Satellite TV tech support? Call: 1 888 759-3474

Take care.

[Underbalanced]

Misalignment and cable leakage shouldn't knock out a couple transponders and leave the others at 90% on 1 satellite.